Banquet Operations Supervisor
3 weken geleden
We are seeking a highly skilled and experienced Banquet Operations Supervisor to join our team at Movenpick Hotel Amsterdam City Centre. As a key member of our Banquet team, you will be responsible for ensuring the smooth operation of our banqueting facilities, providing exceptional service to our clients, and maintaining the highest standards of quality and efficiency.
Key Responsibilities:- Assist and support the Banquet Operations Manager in the daily responsibility of overall business performance within the Banquet Operations department;
- Maintain excellent interdepartmental communication and co-operation with other F&B outlets, kitchen, purchasing and stewarding which support the F&B Department goals / KPI's;
- Supervise and co-coordinate daily operation of meeting/banquet set-ups and service;
- Ensure that services meet client's specifications;
- Ensure quality of meeting room set-up. Ensure staff is briefed before the beginning of every event. Ensure rooms are turned around in time for next event;
- See to the cleanliness of all areas to be kept clean, before during and after an event;
- Active involvement in ensuring operational Meeting & Events policies and brand standards are being met/delivered;
- Provide quick service for last minute changes;
- Consistent check of Banquet Food and Beverage quality, Banquet services and Plate / Buffet presentation;
- Readiness to explain plus recommend Food and Beverage menu/buffet items to both guests as well as employees;
- Monitor quality of service levels and suggest actions to further improve scores;
- Establish strong constructive relationships with temp agencies employees;
- Check employees attitude and appearance;
- Checks stock levels, order supplies and controls (maintains) china, cutlery, glassware, linen and equipment.
- Minimum of 1 years' successful experience as Banquet Operations Supervisor or junior in a similar (international) 4 or 5 star hotel banqueting and/or catering environment;
- Relevant educational background;
- Knowledge of latest audio visual equipment, and international experience is an advantage;
- Has the drive, stress resilient and passion to make continuous changes and improvements;
- Service minded attitude, with a flexible hands-on approach;
- Flexible work attitude with regards to (morning and/or evening) shifts;
- Proven capabilities to build colleague & guest loyalty/satisfaction;
- Exceptional communication skills, interpersonal and networking skills;
- Capable to work with Excel / Word;
- Fluent in English and preferably in Dutch; in both verbal and in writing.
We offer a competitive salary and benefits package, including a full-time contract of 38 hours per week, 25 vacation days per year, one extra day off on your birthday month, pension fund, excellent international career development and training possibilities, travel allowance up to €200,- per month, night allowance of 20% and Sunday allowance of 5%, incentive program based on performance, staff uniforms and laundry service, staff meals, discounts on Rooms and Food & Beverage in Accor and HR Group hotels, 50% discount on food and beverages in various luxury hotels in Amsterdam, employee recognition program, and various staff events.
Please note that if you are not a citizen from a European state and you do not have a work permit for the Netherlands you cannot apply for this position.
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