Business Operations Associate

1 maand geleden


Maastricht, Limburg, Nederland Mollie Voltijd
Job Description:

As a Business Support Specialist at Mollie, you will play a crucial role in ensuring the success of our merchants. Your primary responsibility will be to provide exceptional support to our clients, addressing their queries and concerns in a timely and professional manner.

Key Responsibilities:

- Provide first-line support to merchants through various channels, including live chat, email, and phone.
- Assist merchants with queries related to pricing, terms, onboarding, and technical setup.
- Contribute to improving the customer experience by providing feedback and innovative solutions.
- Continuously identify areas for improvement and implement changes to enhance the support process.

Requirements:

- Positive attitude and strong communication skills.
- Fluency in French and English.
- Ability to thrive in a fast-paced environment with a 'work hard, play hard' culture.
- Strong problem-solving skills and affinity with technology and payment solutions.

Perks:

- Competitive salary range of EUR 2500 - 2777 based on experience.
- Bonus based on performance twice a year.
- Pension and health insurance contribution.
- Hybrid work setup with flexible hours.

About Mollie:

Mollie is a leading payment service provider in the Netherlands and Belgium, serving over 130,000 monthly active merchants. Our team is international, multilingual, and passionate about delivering exceptional customer experiences. If you are a motivated and customer-focused individual looking for a challenging role, we encourage you to apply.
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