Director IT Application

Director IT Application Support – LyondellBasell About the Company LyondellBasell is a leader in the global chemical industry, creating solutions for everyday sustainable living. With a nearly 70‑year legacy that includes a Nobel Prize in Chemistry and proprietary MoReTec recycling technology, LYB enables a more sustainable future for generations to come. LYB develops high‑quality and innovative products ranging from sustainable transportation and food safety to clean water and quality healthcare, placing high priority on diversity, equity and inclusion. About the Role The Director of IT Application Support is the senior leader accountable for the end‑to‑end delivery, support, and lifecycle management of all business applications and data & analytics systems across the enterprise. This role is pivotal to ensuring that the company’s application landscape and digital backbone for manufacturing, supply chain, commercial, finance, and corporate functions run reliably, efficiently and cost‑effectively. In a hybrid IT model, the leader drives demand management, innovation, project delivery excellence, data governance, application roadmaps and vendor performance, ensuring that applications enable safe, efficient and compliant operations in a chemical manufacturing environment. Key Responsibilities Own the end‑to‑end application ecosystem, ensuring stability, usability and continuous improvement aligned to business priorities. Shape and govern the application roadmap covering SAP and non‑SAP systems, data platforms, integrations and analytics. Provide strategic leadership to Project Managers, Data & Integration and Functional Analysts to align IT solutions with manufacturing, supply chain, finance, commercial and corporate objectives. Drive a culture of standardisation, simplification and value creation. Lead application rationalisation initiatives to reduce redundancy, streamline the portfolio and retire low‑value solutions. Drive multi‑year cost optimisation plans, including license management, service model improvements and vendor consolidation. Ensure MSP delivery is efficient and cost‑effective while maintaining required service levels. Oversee SAP AMS and all non‑SAP application support teams (internal + MSPs). Ensure high service reliability through incident, change and problem management in coordination with the IT Service Delivery organisation. Establish and monitor KPIs, SLAs and performance dashboards for all application services. Coordinate L2/L3 escalation paths across internal teams, MSPs and software vendors. Oversee the successful execution of application‑related projects, ensuring scope discipline, budget adherence and quality delivery. Provide transparent communication of portfolio health to CIO and business leaders. Ensure strong master data governance and reliable, scalable data integration platforms. Drive initiatives that improve data quality, consistency and availability across applications and plants. Who You Are The role involves leading functional and business analysts to identify process improvements and drive digital enablement while translating business needs into actionable IT initiatives. Acting as a trusted advisor to senior stakeholders across multiple functions, you’ll ensure compliance with change control processes and collaborate with cybersecurity teams to manage risks and audits. You will mentor a blended team, foster a high‑performance culture and manage complex vendor relationships for consistent service delivery. You will promote cross‑functional collaboration to achieve accountability, continuous improvement and high‑quality outcomes. Qualifications Bachelor’s or Master’s degree in Information Technology, Computer Science, Engineering, Business or related discipline. 10+ years of experience in application management, SAP leadership, IT delivery or business systems roles. 7+ years of leadership experience in a hybrid IT or MSP‑heavy environment. Experience in chemical, pharmaceutical or manufacturing industries strongly preferred. Demonstrated success managing application portfolios across SAP and non‑SAP environments. Strong understanding of SAP ECC/S4HANA functional domains. Experience with MES, LIMS, CRM, HRIS, HSE and other operational applications. Knowledge of data architecture, integration and analytics platforms. Familiarity with ITSM frameworks (ITIL), project management methodologies and application lifecycle management. Proven track record of achieving significant cost reduction, portfolio simplification and process optimisation. Ability to build business cases, evaluate ROI and prioritise based on value creation. Executive communication and stakeholder management skills. Strong analytical and strategic thinking abilities. Change management and influencing skills. Ability to drive alignment across decentralised plant and corporate environments. What We Offer We offer an environment that encourages personal and professional growth, rewarding performance and results. You will have the opportunity to work with specialists across all fields, develop innovative solutions and expand your national and international network. We provide a competitive salary package and a Global Remote Work Policy that allows eligible employees to work up to two days a week from home. LYB is committed to advancing diversity, equity & inclusion to ensure a positive experience for all employees. How to Apply Please send us your resume via the application button. For more details, you may contact James Smeets, Talent Acquisition Consultant at Only applications through this application button will be considered. Privacy Statement: For information regarding how LyondellBasell processes your personal data, please read our Privacy Statement. #J-18808-Ljbffr