FO Shiftleader

The 4-star Maashotel Rotterdam Centre, combined under one roof with the 5-star Mainport Hotel Rotterdam, is the largest hotel in Rotterdam and one of the largest hotels in the BeNeLux region with 480 rooms and 26,000m2 to host meetings and events. The hotel also features a restaurant, bar and brasserie, where our guests can enjoy breakfast, lunch, dinner and/or a nice drink at the bar with a nice view on the Leuvenhaven.

The hotel is located in the center of Rotterdam, on the banks of the river Maas and the famous Erasmus Bridge. Because of this location, the hotel also offers great views of the skyline and the center of Rotterdam.

Both hotels are currently being transformed, but will continue their operations. In fact, in 2024 they will be rebranded as Double Tree by Hilton and Curio Collection by Hilton.

As a result of this rebranding, you can enjoy the best of both worlds once you join us You'll be part of the Hilton family and because this property is managed by Cycas Hospitality, you'll also be a true Cycadette. This means you have all the benefits of the Hilton Family and all the perks of being a Cycadette

What we ask of you

• Relevant work experience in a similar position;
• Completed a hospitality education (MHS / HHS) or have several years of experience at the Front Office of a hotel;
• Knowledge of a PMS system (OnQ PMS is bonus);
• Have excellent communication skills in Englisch; Dutch is not mandatory;
• Passionate about helping guests and coaching employees;
• A real teamplayer;
• Willing to work different shifts, including weekends & holidays;
• In possession of a valid working permit for the Netherlands ( if you are not from EU/EER or when you are from Switzerland).

What we offer you

• Salary based on the Horeca CAO;
• 25 holiday days;
• Travel allowance;
• Cycas smiles Reward & Celebration program;
• Hilton GO travel discountt;
• Cycas Savings
• All over the world 50% discount on F&B within the Hilton Family;
• The best project you will ever work on is you So let us help you grow with our guidance and training possibilities;
• Feed your wanderlust with discounts in over 8000 hotels.

What we expects from you

• First of all, have fun joining Europe’s fastest growing hospitality team
• Secondly, welcome the guests and help them out with what they need;
• Perform a great check-in and check-out experience;
• Be an great example for your team;
• Recruit and train new employees;
• Coach, develop and retain your current team members;
• Evaluate the performance of your team by performing performance reviews;
• Prepare schedules;
• Maintain good contact with all departments;
• Complete administrative tasks such as payments;
• Be available to work on different times and in weekends.