Training Support Specialist

20 uur geleden

Hoofddorp, Noord-Holland, Nederland BYD Europe Voltijd

As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.



About the department:

The BYD After Sales Service Center manages service and maintenance for our fully electric vehicles across Europe. Key responsibilities include building a robust after-sales service network, providing technical support, calculating Life Cycle Costs to assist sales, expanding the spare parts business, and delivering training programs. Focused on ensuring customer satisfaction and loyalty, we are now looking for a Training Support Specialist for the After-sales Training Section. This role will be vital in organizing after-sales training and supporting training executives and engineers in delivering training to service providers and customers.

About the role:

The Training Support Specialist will play a key role in supporting the After-sales Training Section by assisting trainers in organizing and delivering training sessions. This role involves managing operational and administrative tasks related to training, coordinating with internal and external stakeholders, and ensuring a seamless post-training experience.

Key responsibilities:

  1.  Program operations:
    • Scheduling and coordination of training sessions, workshops, and other educational activities.
    • Develop and maintain training materials, manuals, and multimedia aids.
    • Ensure that training programs meet the needs and organizational goals.
  2.  Administrative Support:
    • Manage trainees registrations and maintain training records.
    • Coordinate with trainers and subject matter experts to develop curriculum.
    • Handle logistics such as booking venues and arranging necessary equipment.
    • Preparation the training requirements such as (cars, tools, equipment, part, classroom equipment, booklet, etc.)
  3.  Evaluation and Improvement:
    • Assess the effectiveness of training programs through feedback and performance metrics.
    • Implement improvements based on evaluations to enhance training quality.
    • Track employee skill development and retention rates.
  4.  Collaboration:
    • Support the development and execution of new training initiatives.
    • Act as a resource for trainers and trainees, providing guidance and support.
    • Provide operational support to the trainer during live stream training sessions, including setup and equipment management.
  5.  Other works assigned from line manager.

Qualification and requirements:

  • A bachelor's degree or higher in Education, Business Administration, a technical field (Electrical, Mechanical, or a related area), or a similar discipline is preferred.
  • Proficiency in English is required; knowledge of an additional European language is an advantage.
  • Strong organizational and project management skills.
  • Excellent communication and interpersonal abilities.
  • Capability to analyze data and create reports on training effectiveness.
  • Advanced proficiency in Microsoft Office tools.

The following skills would be advantageous for the candidate:

  • Proficiency in Chinese.
  • Automotive technical knowledge.
  • Electrical or mechanical skills as a technician.

We offer:

  • Performance and experience-based competitive remuneration, pension plan.
  • 25 holidays + option to purchase 5 extra holidays.
  • Commuting allowance.
  • Department & company-wide teambuilding events.
  • An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy.

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team

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