C004125 Senior Digital Adoption Specialist

4 dagen geleden

Vlissingen, Zeeland, Nederland Park Lane Recruitment Voltijd
Deadline Date: Thursday 20 March 2025
 
Requirement: Senior Digital Adoption Specialist
 
Location: The Hague, NETHERLANDS
 
Full-Time On-Site: Yes
 
Time On-Site: 100%
 
Not to Exceed Rate: 95 EUR
 
Total Scope of the request (hours): 836
 
Required Start Date: 5 May 2025
 
Required Security Clearance: NATO COSMIC TOP SECRET
 
Duties and Role:  
The Senior Digital Adoption Specialist
  • Acts as Head of Digital Enablement and plays a pivotal role in driving the socialization and adoption of collaboration tools across the NATO Enterprise.
  • Fosters a culture of innovation, enhancing digital dexterity and efficiency in the daily use of collaboration tools by defining and executing a robust socialization strategy.
  • Creates and maintains the online platform supporting promotion of the socialization materials.
  • Conducts cross-departmental forums to foster knowledge sharing and best practices as well as encouraging the creative use of collaboration features and functionalities and the development of new solutions to improve NATO Digital Workplace.
  • Manages targeted socialization campaigns to promote the benefits, features and functionalities of NATO Digital Toolbox.
  • Validates communication materials and visuals that showcase the features and functionalities of tools within the NATO Digital Toolbox
  • Coordinates and collaborates with others on the promotion, acquisition, development, and implementation of information systems and services.
  • Promotes the benefits that a common approach to technology deployment will bring to the business as a whole.
  • Maintains awareness of the global needs of the organisation.
  • Manages and facilitates the communication and open flow of creative ideas between interested parties and the set-up of innovation networks and communities.
  • Monitors the external environment to gather intelligence on emerging technologies.
  • Assesses and documents the impacts, threats and opportunities to the organisation.
  • Creates reports and technology roadmaps and shares knowledge and insights with others.
  • Provides definitive and expert advice in their specialist area.
  • Actively maintains recognised expert level knowledge in one or more identifiable specialisms.
  • Oversees the provision of specialist advice by others.
  • Consolidates expertise from multiple sources, including third-party experts, to provide coherent advice to further organizational objectives.
  • Selects, adopts and adapts appropriate product development methods, tools, and techniques.
  • Analyses market and/or user research, feedback, expert opinion and usage data to understand needs and opportunities.
  • Coordinates customer testing and product launches and supports communications and training.
  • Anticipates changes in customer/user needs.
  • Adapts products, and creates product retirement and transitioning plans.
  • Plans and drives user experience design activities, providing expert advice and guidance to support the adoption of agreed approaches.
  • Determines the approaches to be used to design user experiences.
  • Uses iterative approaches to incorporate user feedback or evaluation rapidly into designs.
  • Integrates required visual design and branding into the user experience design activities.
  • Identifies the communications and relationship needs of stakeholder groups.
  • Translates communications/stakeholder engagement strategies into specific activities and deliverables.
  • Facilitates open communication and discussion between stakeholders.
  • Facilitates business decision-making processes.
  • Captures and disseminates technical and business information.
Specific Working Conditions:
Business travel to NATO and national (NATO and non-NATO) facilities as well as frequent travel between the NCIA offices; May be required to undertake duty travel to operational theatres inside and outside NATO boundaries.
 
Requirements:
 
Skill, Knowledge & Experience:
  • The candidate must have a currently active NATO COSMIC TOP SECRET security clearance
  • A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline and 3 years post-related experience.
  • Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCI Agency, that is, at least 10 years extensive and progressive expertise in duties related to the function of the post.
  • At least 3 years proven experience in leading initiatives of technology adoption, change management, or digital transformation.
  • Extensive experience in using collaboration features and functionalities and digital workplace technologies, e.g. M365, Webex, Skype, Polycom.
  • Extensive experience in creating communication materials and visuals (user guides, targeted user journey communication, user documentation) that showcase the features and functionalities of digital workplace technologies tools, e.g. M365, Webex, Skype, Polycom using software such as Canva, Adobe Suite.
  • At least 3 years' experience and ability to develop strategic plans for digital adoption.
  • Demonstrated ability to quickly develop and implement new tools and technologies.
  • Provable experience building, maintaining and strengthening customer relationships, communications and follow-up.
  • At least 3 years proven experience providing effective leadership to small teams geographically dispersed.
Education, Experience and Training (desirable):
  • Proven ability to effectively communicate orally and in writing with excellent briefing and presentation skills and the ability to produce clear and concise reports.
  • Demonstrable NATO experience or equivalent national experience dealing with NATO agencies that includes knowledge of the NATO organization and NATO Agencies, ACO, ACT and the Force Command Structure. In addition, knowledge of NATO procedures for planning, acquisition, programming and implementation of projects as well as operations and maintenance of these capabilities;
  • Prior experience of working in an international environment comprising both military and civilian elements;
  • Knowledge of NATO responsibilities and organization, including NATO HQ IS / IMS, ACO and ACT.
Behavioural competencies:
  • Deciding and Initiating Actions - Takes responsibility for actions, projects and people; takes initiative and works under own direction; initiates and generates activity and introduces changes into work processes; makes quick, clear decisions which may include tough choices or considered risks.
  • Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals.
  • Leading and Managing – Provides others with a clear direction; motivates and empowers others; attracts and develops staff of a high calibre; provides staff with development opportunities and coaching; sets appropriate standards of behaviour.

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