Senior LiveOps

1 week geleden

Capelle ad IJssel, Zuid-Holland, Nederland i3D Voltijd
Your tasks

At i3D.net, we provide world-class global coverage with one of the most interconnected networks in the world. Our solutions focus on low latency, zero packet loss, and unmatched scalability, enabling seamless experiences for millions of users worldwide. With dedicated support, bespoke solutions, and cutting-edge technology, we deliver reliable, cost-efficient infrastructure that empowers game developers and businesses to scale effortlessly. Partnering with major names like Nvidia, DuckDuckGo, Discord, and Ubisoft, we are shaping the future of gaming and network technology.

Why your role mattersAs a Senior LiveOps/NOC Engineer, you'll be the first line of defense in keeping our services running smoothly for some of the biggest names in gaming. Whether it's troubleshooting live incidents, monitoring systems, or tackling full-stack issues, your work ensures players worldwide have seamless gaming experiences.  

This isn't your typical NOC role—you'll deal with everything from servers and networks to software and DDoS protection. What you do directly impacts millions of users globally.

What you'll be doingProactive Monitoring & Incident Management:
  • Keep live systems running 24/7, spotting and fixing issues before customers notice. 
  • Troubleshoot problems across servers, networks, and software layers. 
  • Update customers during incidents and resolve issues quickly. 
  • Analyze root causes and escalate to teams or vendors if needed. 
  • Provide hands-on support at the SmartDC Rotterdam Datacenter when required. 
Change Management:
  • Manage planned and emergency changes affecting services. 
  • Notify customers about maintenance and updates. 
Continuous Improvement:
  • Automate routine tasks to save time and reduce errors. 
  • Keep processes and documentation up to date and efficient. 
Location & Shift StructureThis role is based in Rotterdam, partly operating from the SmartDC Datacenter (Van Nelle Factory site), our office in Capelle, and your home office. You'll work closely with colleagues in Montreal to ensure 24/7 service continuity. 
  • Day Shifts (Hybrid, 50% on-site / 50% remote):
    • 07:00 – 15:30
    • 09:00 – 17:00
  • Evening Shift (On-Site - SmartDC – Van Nelle Factory):
    • 15:00 – 23:00 
  • Weekend Shifts (On-Site, approx. once per month - SmartDC – Van Nelle Factory)
    • Schedule TBD
What success looks like in the first year
  • You're independently handling incidents and improving first-call resolution rates. 
  • Tickets? Done fast, keeping customers happy and systems running smoothly. 
  • You've shared ideas that make the team's workflows more efficient. 
  • You've picked up new tools and skills, leveling up your expertise.
Your profile
  • NOC/LiveOps/Networking Expertise: You have at least 3 years of experience in a NOC, LiveOps, networking or similar operational role, handling live incidents, monitoring critical systems, and ensuring service uptime.
  • Strong Troubleshooter: You know Linux and Windows servers, logs, hardware alerts, and networking devices like routers and switches. You also understand the OSI model or DOD model and can explain (and ideally troubleshoot) APIs.
  • Customer Focused: You're great at solving issues while keeping customers informed and happy.
  • System Sherlock: You thrive on solving tricky technical issues and finding root causes.
  • Shift Ready & Location: You're comfortable working in a rotating shift schedule, including evenings and weekends—and, of course, getting paid extra for it You live close to Rotterdam for easy access to the data center.
  • (optional) Relocation: Not in the Netherlands but have a valid EU work permit and open to relocating? We'll handle the relocation process for you
Why join us?
  • Sustainable Growth: Be part of a company with 20+ years of steady growth and a global focus. 
  • Meaningful Work: Contribute to impactful projects for industry leaders like Ubisoft and Discord. 
  • Competitive Perks: Enjoy great pay, shift bonuses, an annual bonus, 25 vacation days (excluding national holidays), travel allowance, and a premium-free pension. 
  • Skill Development: Level up with career guidance and education reimbursement. 
  • Gaming Perks: Get lifetime access to Ubisoft's game library
  • Stay Active: Use our in-house gym in Rotterdam or unwind in the game and music rooms.
About us

At i3D.net, we provide world-class global coverage with one of the most interconnected networks in the world. Our solutions focus on low latency, zero packet loss, and unmatched scalability, enabling seamless experiences for millions of users worldwide. With dedicated support, bespoke solutions and cutting-edge technology, we deliver reliable, cost-efficient infrastructure that empowers game developers and businesses to scale effortlessly. Partnering with major names like Nvidia, DuckDuckGo, Discord, and Ubisoft, we are shaping the future of gaming and network technology.