Customer Care Representative Minimed

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

**A Day in the Life**:Within the Customer Care team, you are daily in contact with Diabetes Healthcare Professionals, people that live with Diabetes (PWD), funding departments, sales and logístical teams, amongst other internal and external stakeholders. You are an important spider in the organizational web that contributes to customer experience. This position is an exciting opportunity to work with Medtronic's Diabetes business.

**Responsibilities may include the following and other duties may be assigned**:

- Offer a professional level of support to customers, the Center of Expertise, and field sales staff by providing broad knowledge on Medtronic products, processes, tools, and policies
- Contribute to the company’s goals by continuously working on customer experience initiatives and demonstrating proactive communication skills with highly customer-focused follow-up.
- Identify business opportunities and service improvements, and be responsible for issue coordination, resolution, and reactive communication towards the customer/PWD
- Drive and participate in process improvement/standardization (internal/external), including capturing and documenting customer/PWD specificities in internal systems, and leading or participating in related projects
- Stay alert to early detection of process/systems failures that affect customers, provide corrective actions, suggest solutions, and follow up on deliveries direct to patients to ensure successful on-time delivery
- Stay up to date with Diabetes Operating Unit and customer evolution, strategies, and government enhancements, translating needs into tangible action plans while understanding the impact of our Operating and Healthcare and Healthcare models on the internal and Customer Care organization

**Required Knowledge and Experience**:

- Fluent in Dutch, French, and English
- Minimum 2 years’ experience in customer service, ideally in a consumer-focused environment
- Skilled with ERP and CRM systems (preferably SAP, SAP CRM, and/or Salesforce)
- Exceptional communication and interpersonal skills; empathetic, candid, and focused on customer needs
- Highly adaptable, collaborative team player able to manage changing priorities within a matrix organization
- Strong problem-solving drive, process improvement mindset, and high standards for accuracy, integrity, and accountability

**Physical Job Requirements**

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

**Benefits & Compensation**:
**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

**About Medtronic**:
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.