IT Coordinator

Summary Our **IT Coordinator Amsterdam** will support all employees and guests of both Hyatt properties located in the city center of Amsterdam on IT-related on-site matters. Hyatt is a global hospitality brand with one driving purpose**:to care for people so they can be their best**. Through listening, noticing others and extending meaningful gestures, we consistently deliver distinct experiences that demonstrate how a little understanding goes a long way. - Are you ready to share this purpose?_ Because we are looking for an **IT Coordinator Amsterdam** for our two Amsterdam properties **Andaz** means "personal style" in Hindi. **Andaz Amsterdam Prinsengracht** means, five-star creative luxury in the heart of Amsterdam, expressed through local experiences, art & design and picture-perfect drinking and dining, in a playful Dutch-inspired environment. Five-star **Hyatt Regency Amsterdam**, brings botany & sustainability to life with an award-winning living interior, botanical inspired guestrooms, a passion for discovering our up and coming East neighborhood and a buzzing Indonesian Restaurant, Mama Makan. The purpose of the role is to act as the first point of contact for all service requests for Level 1 IT support to employees and guests of both properties: aiding, teaching, learning and troubleshooting. **What does the ROLE entail?** - Provide Level 1 technical support to end-users through training, answering queries, solving problems and documenting procedures; - Assist guests with connecting their devices to our guest Wi-Fi network; - Assist the Shared Services Centre with changes in infrastructure and software updates; - Escalate issues to Shared Services Centre, Hyatt Service Desk in Chicago and/or third-party service providers; - Ensure all working environments are kept safe and tidy. Including maintenance and serviceability of all equipment used; - Create dedicated networks for groups and events; - Assist with business continuity and disaster recovery tests, vulnerability scans and audits; - Assist with preparing yearly capex budget for IT replacements; - Ensure the hotels IT environment is compliant with Hyatt Standards and; - Conduct regular testing and provide feedback to management. **What’s in it for YOU?** **General Perks**: - A great place to work in lovely Amsterdam center. - An entry to the Hyatt Family, a place where we care for people so they can be their best; - 12 free nights at Hyatt hotels globally every year and 20% Discounts at our restaurants & bars and special discounts at our Spa - A guest experience in your own city with a complimentary overnight stay, cocktails & dinner for two; - Travel allowance, starting from a 5 kilometers travel distance from the hotel. - 25 Vacation days **Qualifications**: **Wellbeing**: - “Our purpose is to care for people so they can be their best - and we believe wellbeing is the ultimate realization of our purpose”_ - To support our colleague’s mental wellbeing, we provide access to “Headspace App” for all employees, free of charge as Hyatt's wellbeing assessment tool "Hyatt Well-Check" - Social Activities; Team building outings, Sports/wellbeing activities - Hotel gym access **Development**: - “Careers at Hyatt don’t have to follow a traditional career ladder or path with one pace and following only one direction. Rather, they can be customized and adapted based an employee’s individual circumstances and take the form of a career lattice”_ - International working experience with future international transfer happily facilitated. - Personal development plan, in order to reach your full potential. - A wide range of development tools through the Hyatt Learning platform for all colleagues. From E-Learnings to classroom sessions, Hyatt provides different solutions, depending on how you learn best. **Diversity**: - “Inclusion and diversity are at the core of our purpose - _we care for people so they can be their best_ - and we are deeply involved in actions that create a culture of opportunity for all”_ - An International team of over 15 different nationalities **Your EXPERIENCE**: - Have strong knowledge of network / Wi-Fi configurations of both Windows and Mac computers; - Have very good knowledge of Microsoft Office, MS Teams and Windows clients; - Have good knowledge on network design (switches, patching, VLAN configurations, firewalls) - Hospitality and / or IT background; - Preferable have working experience in the hospitality industry; - Preferable have knowledge on configuration of CCTV systems (Milestone); - Confident to perform small hardware repairs such as replacing a hard disk, notebook battery, notebook screen or printer fuser; - Self-starter who is able to work independently; - Fluent in English is a must, Dutch is preferred; - Must have a residence and work permit for The Netherlands.