HR Service Intern

**We help the world run better**

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

**Role Description**

Local HR Services is responsible for the efficient and compliant delivery of standardized, country-specific HR services and process consultancy, partnering with HR colleagues, Corporate Functions and External Vendors using latest HR tools and technology. We are strongly focused on our customer priorities by delivering a great consumer experience while we stay on track with innovation and evolve without disruption. We are not only combining local labor knowledge and have a deep process understanding, but we are also constantly working with consumer feedback to improve solutions, processes, and knowledge documentation.

The Local HR Services (LHRS) Intern will partner with the LHRS Consultants in the Dutch market unit and beyond to deliver best-in-class services to our employees. In this respect, the intern will support in providing advice and resolving employee and manager queries, consulting employees and carrying-out operational HR administrative tasks across the whole employee lifecycle (from onboarding, contractual changes, pre-payroll support to the termination process). In addition, the prospective intern will closely team up with the wider HR team for regional initiatives and projects, work closely with HR stakeholders and the SAP HR Director for Netherlands.

**Start Date**: September 1st, 2024

**Location**: ‘s-Hertogenbosch

**Internship Type**: Full-time

**Duration**: 1 year+/10 months+

**Key Responsibilities**:

- Support to ensure smooth HR operations and processes along the full Employee’s lifecycle
- Responding to employee service, tickets and queries such as document
- or statement requests, benefits administration or other HR services
- Guide, together with LHRS consultants, employees and managers through work events like Day 1 Onboarding, contractual changes (job, salary, working time, location, etc.), benefits including offboarding and terminations
- Support process improvement and innovation initiatives/projects in relation to human resources tools, Services or policy changes
- Consult with employees and administer life events (e.g. parental leave, maternity/paternity leave, sick leave, etc.) or local benefits
- Contribute with drafting local HR communications directed to the market unit
- Assisting with running reports and maintaining personnel information in our internal SAP HR systems
- Closely partner with all other HR functions locally and globally e.g., the HR Director for Netherlands, the EMEA HR Services Lead, HR EMEA shared service center stakeholders, local Total Rewards partner, Payroll consultants to solve issues and to deliver on diverse processes, projects and/or queries
- Be open to strive for constant feedback from our customers to identify opportunities for improvement, capture knowledge in our internal Knowledge Base and contribute to the maintenance of our Local Portal Pages

**Requirements and qualifications / Skills and competencies**:

- Enrolment in a Human Resources, Communications, or equivalent bachelor’s or master’s degree throughout the internship duration
- This internship needs to be a mandatory part of your studies as per your university’s educational program/curriculum
- Customer-oriented; professional, polite and respectful attitude towards others
- Previous work experience (internship) in an HR or Administrative/functional role ideally
- Fluency in English and Dutch is a must
- Quality driven, analytical, and problem-solving skills
- Comfortable working with highly sensitive, confidential and personal data
- High level of accuracy with an attention to the details
- Able to accept and embrace continuous changes and improvement. Able and willing to implement new functionalities and tools
- Able to plan, work on, and implement own initiatives and independently execute them with someone’s supervision
- Enjoy working in a truly international team and company
- Excellent MS Office skills (Excel, Word, Outlook, PowerPoint)

**What we offer**:

- Opportunity to deep dive in our internal HR workflows and processes, as well as gain valuable work experience doing so
- Hybrid work environment
- Develop as a professional and network with other interns
- 500 € net monthly allowance for full-time
- Net compensation for work-home travel
- All necessary IT equipment to be able to perform your daily job
- Cafeteria in our newly renovated office
- Free interna