Resilience Manager

The ongoing regulatory demands in the financial services industry mean ING must increase its efforts to ensure a compliant and future-proof organisation which delivers safe and secure processes, resilient enough to withstand the challenges ahead. Within ODCR, the department Resilience & Continuity will focus on realizing the specific external requirements around Operational Resilience. All current Business Continuity Management activities across COO will be consolidated into this department accordingly.
The team is looking for an experienced Resilience Manager with a strong focus on Crisis Management. You will contribute significantly to our goals to ensure business continuity, in both governance as co-ordinational tasks. The main scope of the activities are the business lines residing in the Netherlands, as well as the bank-wide crisis management organization.
Your role and work environment
As part of COO Operational Design, Control & Resilience, the team Resilience & Continuity is pivotal for our success. You will work in an enthusiastic international team consisting of 14 colleagues (7 based in NL, 4 based in ING Hub Slovakia and 3 in ING Hub Manila) to meet the objective of the Resilience & Continuity team: to contribute to a successful delivery of ING's Operational Resilience strategy. Keeping the bank safe, secure and compliant is the core of what we do. Our team is very ambitious, but we also find it very important that we work together in a pleasant and friendly manner. Activities the team members are working on include:
1. Defining, implementing operational resilience strategy, focusing on Global Business Continuity Management, Global Crisis management, Global Incident Management, and Resolution;
2. Giving clear instruction and information of the operational resilience strategy and framework on bank level towards all entities, in particular the ones residing in the Netherlands;
3. For the Netherlands, designing, implementing, maintaining and testing the Business Continuity Management and Crisis Management Organization structures for both the bank as a whole, as well as the over-arching country crisis management organization
4. Coordination during crisis situations on both strategic level (Crisis Management Team) as coordination of Crisis Support Teams on executional level
**We are looking for**:
Masters degree level with at least 5 years of recent experience in this field
A proven track record in experience in similar roles on resilience, business continuity and crisis management
Relevant certification regarding BCM (i.e. CBCI, MBCI, ISO23001) is a pre
Analytical, Hands-on mentality, problem solving mindset, team player
A strong personality who can take active lead during (pre) crisis situations
Willing to work outside office hours
Good communication skills in English, Dutch speaking and writing is a pre
What do we offer you?
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at: Benefits in the Netherlands
We believe in helping you find the right balance between your career and personal life. Our benefits include:
A salary tailored to your experience and skills
A 36-40 hour workweek with flexibility to suit your personal situation
24+2 vacation days (based on a 36-hour week)
3 diversity days per year (1.5 paid, 1.5 unpaid)
Up to 2 CSR days per year for volunteering
13th month salary and 8% holiday allowance
Individual Savings Contribution (BIS) of 3.5% of your gross annual salary
Mobility card
Attractive pension scheme
**Hybrid working**: focus from home, collaborate at the office
Ready to make an impact?
Are you passionate about loyalty, digital products, and customer experience? Do you enjoy working in a fast-paced, international environment with strong stakeholders and constant change? Then we’d love to hear from you
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