Lead Technician

2 dagen geleden

Amsterdam, Nederland Digital Realty Voltijd

**Your role**
- Assist the Manager Remote Hands and Manager Data Centre with the training and development of the Data Centre Technicians.
- Proactively manage daily customer services requests activities and other planned works and ensures an efficient resource utilisation and an excellent customer service level by meeting committed deadlines.
- Provide technical leadership and advanced support and can be a specialist with a particular skill set.
- Lead and ensure adherence to company safety policies, operational efficiency, and core values.
- Supervise and mentor technicians, facilitating their training and development.
- Collaborate with Site Management to identify efficiencies, innovations, and plant optimization.
- Manage compliance, administration, and documentation, ensuring adherence to regulations.
- Act as a single point of contact for customer service requests and maintain effective communication with stakeholders.

**What you’ll need**
- Minimum of 5 years of experience in ‘Telecommunications, IT or electrotechnical, Network Infra Structure environment.
- Deep understanding of structured network infrastructure and Industry measurement tools
- Skilled in optical fibre installations, wiring networks, electrical wiring, network configurations.
- Excellent problem analyses skills
- Strong troubleshooting skills and RCA capability
- Skilled in customer communication and handling customer requests / complaints
- Skilled in service-oriented software, tasks handling and administration
- Experience in team management, resource planning, coaching, training, developing and supervising staff.

**A bit about us**

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

**What we can offer you

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