Customer Success Manager
2 weken geleden
Want to be responsible for driving customer satisfaction and growth within a company that is leveraging real-time analytics, IoT, and AI to drive sustainable building operations?
If you have a passion for delivering exceptional customer experiences and driving business results, we want to hear from you.
**A bit about the company and what they can offer you**
Our client is a leading international provider of innovative software solutions that optimise building and workplace performance. Their mission is to support smart, data-driven facility and real estate management through cutting-edge technology. With a strong focus on sustainability, efficiency, and user experience, they help organisations transform their built environments.
As part of the team, you'll benefit from a flexible work culture, ongoing professional development, and opportunities to contribute to high-impact projects across the globe. Join them in shaping the future of smart buildings and workplace innovation.
**What you’ll be doing**
Your day to day might look a little like this:
- Set clear goals, monitor performance, identify opportunities for improvement, making informed decisions, and implementing effective solutions
- Identify and plan for customer expansion opportunities, not just upselling, but also cross-selling
- Ensure high customer retention rates by proactively targeting and addressing customers at risk
- Provide valuable insights for product improvement
- Oversee and manage the renewal process
**A bit about you**
Ideally, you’ll be based within an hour’s distance of the Arnhem, or Belgium office. Our client expects 3-5 days/week in-office during the first 3 months, then 2-3 days/week.
You’ll have 3+ years of successful experience as a Customer Success Manager in a SaaS B2B company, with a track record of customer expansion and retention. Plus, a track record of meeting or exceeding customer retention, expansion, and upselling targets.
- A few other key skills our client is looking for:_
- Familiarity with the industry and understanding of customer dynamics in the market
- Deep understanding of customer needs and commitment to delivering exceptional customer experiences
- Decisive yet thoughtful, weighing various factors and seeking input from team members
- Strong problem-solving skills to address customer challenges and find effective solutions
- Data-driven and results-oriented
- Ability to analyse customer data and derive actionable insights to drive success
**Want to hear more?**
If you want more information on what the core duties are for this role, we can send the job description your way
**A few more details**
Reference number: 19734
Temporary or Permanent Position: Permanent
FMC Talent
Pay: €45.000,00 - €55.000,00 per month
Work Location: In person
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