Customer Succes Manager

**Who are we?**

At Nixon Digital Services, we assist global companies like FrieslandCampina and AkzoNobel in navigating the complexities of digital compliance. Our rapidly growing SaaS platform provides clarity and control over digital ecosystems, addressing areas from cookie compliance to SSL certification.

As an innovative and close-knit team, we are committed to building the future of digital maturity. Every team member’s contribution is valued, and we foster an environment where collaboration and expertise drive our success.

**The role**

We are seeking a Customer Success Manager—Execution & Enablement to partner closely with our Lead CSM. While the Lead CSM focuses on stakeholder engagement and overarching project strategies, your role will center on delivering expert consultancy, ensuring seamless implementation, and providing in-depth knowledge of privacy technologies. You will form a dynamic team combining strategic vision with execution excellence. Your expertise will be instrumental in translating complex compliance requirements into actionable solutions, driving customer satisfaction and business growth.

**Your impact**
- Your contributions will be pivotal in:

- Enhancing customer trust through expert consultancy and knowledge sharing.
- Identifying and capitalizing on opportunities to expand service offerings, contributing to revenue growth.
- Implementing privacy solutions that improve compliance scores and operational efficiency for our clients.

**What you’ll do**
- Provide strategic consultancy to clients on digital compliance and privacy best practices, positioning Nixon Digital Services as a trusted advisor.
- Analyze clients’ privacy setups, including cookie management, and tailor solutions utilizing our Platform.
- Lead the configuration and management of privacy technologies, with a preference for experience in OneTrust, to meet client-specific requirements.
- Collaborate with the Lead CSM to align customer needs with platform capabilities and identify opportunities for upselling or cross-selling based on demonstrated expertise.
- Prepare and deliver compelling demos to prospective clients, showcasing the value and capabilities of our solutions.
- Translate customer feedback into actionable insights for Product, UX, and Development teams, driving continuous improvement.
- Develop tutorials, release notes, and educational materials to empower clients and internal teams.

**You’ll love this if you**
- Thrive in a small, innovative, collaborative team environment where every contribution matters.
- Enjoy balancing consultative responsibilities with commercial objectives, driving value through expertise.
- Are detail-oriented and committed to delivering solutions that simplify complex compliance issues.
- Value direct collaboration across functions to achieve outstanding results.

**Your typical day could include**:

- Conducting an analysis of a client’s website for privacy compliance and configuring solutions accordingly.
- Partnering with the Lead CSM to prepare for a key account workshop, focusing on strategic and execution aspects.
- Meet with the product owner and UX designer to influence the development of new features based on client feedback.
- Creating clear, user-friendly guides for newly released modules to facilitate client adoption.
- We celebrated a successful client implementation and engaged in team-building activities, such as a session on our sim racing setup.

**What you bring**:

- A minimum of 2 years’ experience in a digital project, implementation, or consultancy role, focusing on privacy technologies.
- Strong affinity with digital compliance, privacy tooling, and SaaS platform implementation.
- Demonstrated experience in a role that combines consultancy expertise with commercial acumen, ideally with a 50-50 balance.
- Experience with OneTrust is preferred; however, a strong interest in privacy technology and a willingness to develop expertise is essential.
- Exceptional communication and presentation skills, capable of articulating complex concepts to diverse audiences.
- A structured, content-first approach with meticulous attention to detail.
- A collaborative mindset, valuing partnership and shared success.
- Bachelor’s degree or equivalent level of thinking.
- Fluency in English.

**Why join us?**
- Be part of a fast-growing, innovative company where your contributions have a direct impact.
- Engage in a role that blends consultancy, technical expertise, and commercial strategy.
- Benefit from a supportive team culture with regular events and a collaborative atmosphere.
- Access opportunities for professional development and growth in digital compliance and privacy.

**Our Philosophy**

We believe that compliance should empower innovation rather than hinder it. Join us in creating tools and solutions that make digital transformation safe, scalable, and intelligent.