Manager Service Delivery

TenneT is growing fast to realize its strategic ambitions. We play a leading role in driving the energy transition. We are looking for a passionate Manager Service Delivery at our location Amsterdam who will contribute to this and that might be you?

**Your contribution to TenneT**:
Equigy is a European joint Venture company between six European TSO’s (TenneT Netherlands, TenneT Germany, Transnet BW, APG, Swissgrid and Terna) deploying the crowd balancing platform (CBP), to act as the gateway between TSO national markets for flexible power delivery (ancillary services markets) and aggregated Distributed Energy Resources (DER).

Until now, TSO national markets for flexible power delivery were in most cases accessible only to large B2B market players with large industrial power generation and power consumption assets such as power plants or industrial production lines. Since these ancillary markets present an opportunity of billions across Europe annually, unlocking these as a B2C market via the CBP allows DER owners to gain significant additional value, greatly enhancing the justification for the investment case for such DER devices. In turn, more participation of such devices unlocks a huge potential of additional flexibility for TSO's and DSO's for balancing and congestion management. Equigy’s CBP realizes this ambition, amongst others by creating an easy and standardized market access for aggregators to encourage more participation of DER in today’s markets.

As Manager Service Delivery you perform a pivotal role in the success of the organization. You are responsible for actively steering the delivery of all our projects and operations, have continuous focus on improvement of the delivery process, and manage the supplier(s) and internal team to deliver excellent results. You ensure any decisions with regard to planning, finance and quality are well managed in aligment with the (TSO) stakeholders from business and IT.

**Responsibilities**
- Part of the Equigy Management Team; co-develops business strategy, business policy and joint decision-making.
- Executes a strategic roadmap of TSO and Equigy projects.
- Oversees platform DevOps and manages impediments, ensures delivery according to stakeholders’ expectations.
- Builds and maintains a high-performance DevOps process and governance.
- Manages the IT supplier(s) in delivering maximum value to Equigy.
- Organizes the governance of the projects and operations, ensuring all stakeholders are aligned in any decisions regarding time, budget and quality.
- Ensures efficient and effective operations and service management processes.
- Financial management of delivery and operations, monitors KPIs and budgets to assess project performance and delivery.
- Provide inspirational leadership to technical staff and product owners.
- Take initiative in improving delivery and operations processes according to best practice frameworks and standards in this area.

**Your profile and background**:
**Skills**
- Master’s degree in a relevant discipline, or MBA.
- Strategic business thinker with expertise in technology development.
- Thorough understanding of Energy System, Energy markets and the relevant technologies.
- Experience in an IT (project/program) management position, especially in the areas of Development, Service management, Contract management and Supplier management.
- Hands-on mentality in dealing with impediments.
- Broad experience in IT delivery and operations processes and frameworks, like Agile, SAFE and DevOps, but also more traditional approaches like Prince2, MSP and ITIL.
- Effective communicator, able to maintain external relations and manage expectations.
- Ability to understand new issues quickly and make proper decisions.
- Ability to inspire confidence and create trust.
- Ability to work under pressure, plan personal workload effectively and delegate.
- Working experience with other European countries will be a plus.
- Fluent in English.
- Willing to travel.

**Our recruiting process**:
**Our offer**:
**We are family friendly and flexible**
- Health - your basis
- Modern working environment
- Attractive remuneration and social benefits
- Personal development

**This will be our challenge**:

- Strategy and Partnerships is set up because of TenneT's needs in new ways of working to realize our ambition to advance the energy transition. In doing so, innovative partnerships will be key to driving scalable solutions for flexibility, renewable energy integration and digitalisation.**Additional information**:

- As soon as possible
- The weekly working time is 32-40 hours
- Type of contract: secondment (long-term) from TSO to Equigy. You will remain under employment of the TSO.

**Salary**:

- € - €- TenneT is a leading European grid operator. We are committed to providing a secure and reliable supply of electricity 24 hours a day, 365 days a year, while helping to drive the energy transition in our pursuit of a brighter energy future - m