Customer Experience Program Coordinator

**Leading the future in luxury electric and mobility**

At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.

We plan to lead in this new era of luxury electric by returning to the fundamentals of great design - where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.

Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we're providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

We are looking for a proactive, innovative and analytical Customer Experience and VoC Program Coordinator to lead initiatives that shape a seamless, premium customer experience across all touchpoints. You will execute Lucid's VoC strategy to gather, analyze, and act upon customer feedback — ensuring that insights drive continuous improvement and operational excellence across Sales, Delivery, Service across the European market. This role is central to ensuring every touchpoint from awareness to ownership delivers a world-class experience rooted in insight, empathy, and innovation.

This role is critical to ensuring that customer-centric thinking is embedded in every part of the European organization**,** helping Lucid deliver exceptional experiences that build loyalty, trust, and advocacy. Partnering cross-functionally with Sales, Service, Marketing, Product, and Digital teams, you'll act as both a strategist and an enabler to elevate the Lucid experience.

The Role:

- Coordinate a centralized VoC program across Europe, consolidating input from surveys, CRM, social media, support cases, and in-person feedback.
- Coordinate and continuously develop the centralized Voice of the Customer (VoC) program across Europe, consolidating structured feedback from surveys, CRM, social media, support cases, and in-person interactions across key touchpoints including Sales, Delivery, Service, and Product.
- Build survey design, and create analysis for NPS, CSAT, and other CX metrics.
- Develop structured insights dashboards and deliver monthly presentations of key findings, while supporting executive briefings and customer storytelling to drive organizational awareness and engagement.
- CX and VoC insights into new initiatives, product development pipelines, and market-specific rollouts.
- Track, analyze, and present program performance and customer sentiment trends across the European market.

Qualifications:

- Required:_
- 2+ years of experience in Customer Experience, Voice of the Customer, Program Management, or related roles.
- Strong knowledge of CX measurement frameworks and KPIs, including NPS, CES, and journey friction point analysis.
- Analytical mindset with the ability to interpret quantitative and qualitative customer data and translate it into actionable insights.
- Excellent communication, storytelling, and presentation skills; ability to engage with senior leadership and cross-functional teams.
- Demonstrated ability to collaborate across Sales, Service, Marketing, Digital, and Product teams to improve customer outcomes.
- Fluent in English (written and spoken).
- Preferred:_
- Background in premium automotive, luxury consumer brands, or high-touch service environments.
- Experience working in fast-paced, high-growth environments or scale-up organizations.
- Experience with tools such as Salesforce, Tableau, or customer feedback dashboards.
- Additional European language(s), such as German, Dutch, or French.

At Lucid, we don't just welcome diversity - we celebrate it Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

**To all recruitment agencies**: _Lucid Motors _**_does not_**_ accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes._