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**People Services Associate**
**Ready for a Challenge?**
**About this role**:
The People Services Contact Centre is a critical team supporting employees and managers including the HR COEs and HRBPs while also ensuring focus on the legal and regulatory requirements for the countries and regions it supports. This is the first point of contact for People Services and will be responsible for establishing and preserving strong relationships with colleagues and managers, providing accurate and timely customer service, resolving HR transactions and administration, including complex issues, within agreed service levels.
**These are some of the key ingredients to the role**:
- Handle high volume HR queries related to rewards, benefits, payroll, onboarding, offboarding, parental leave, and other People Service related issues from the first point of contact for multiple countries
- Gather all required information at the first point of contact to ensure that employee queries can be resolved at the earliest opportunity with mínimal handoffs
- Use process knowledge to support and educate colleagues on portal navigation and other People Services tools to reduce the recurrence of queries in the future
- Ensure service level agreements are met and provide end-to-end customer support, resulting in high levels of customer satisfaction
- Recommend continual improvements to policies and procedures to support business operations
- Participate as appropriate in the delivery of People Service initiatives and activities
- Take part in continuous improvement activities to maintain and improve the performance of the team, and the experience of colleagues and managers using the service
- Facilitate colleague and manager training to improve engagement with Tier 0 tools
**What will you bring to the table?**
- Minimum of one year of experience in HR administration
- A proactive and inclusive approach to delivering under pressure
- Strong organisation skills, with a sharp focus on detail
- Ability to multi-task, deal with competing priorities and self-manage workloads
- Basic understanding of HR regulations and compliance
- Experience of HR systems and case management processes
- Excellent verbal and written communication skills
- Experience/familiarity with global HR practices and policies is advantageous
**At JET, this is on the menu**:
Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.
**Inclusion, Diversity & Belonging**
**What else are we delivering?**:
Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels.
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