Quality & Process Improvement Manager

Spektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. **Who we are supporting** The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium. The NCIA provides a wide range of services, including: - Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats. - Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations. - Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces. - Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks. Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities. **The program** **Assistance and Advisory Service (AAS)** The NATO Communications and Information Agency (NCI Agency) is NATO's principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V. To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce. **Role ID - C004312** **Role Duties and Responsibilities** Provides support to Quality and Risk Management Branch and Chief Quality Office by: - Create, maintain and manage Microsoft Office Templates. - Content Management for SharePoint sites under control of CQO. - Measures and reports on Agency quality metrics and KPIs - If experienced: analysis and leans processes - Performs other duties as required **Essential Skills, Experience and Certifications** - Process designing and optimization - Process measuring and monitoring (definition of critical success factor, key performance indicators etc..) - SharePoint "Design Privilege" to create Lists, set-up libraries, define and maintain attributes maintain site-pages, content management, etc. - Administration and customisation of Microsoft SharePoint 2013 and 2019 - Customizing Sharepoint sites, pages and layouts and forms including third party forms designer tools (i.e. Infopath). - MS Word: template management, document reformatting, Macro knowledge, styles management - MS Excel: pivot tables, graphics, data management - MS PowerPoint: template management - MS Visio **Desirable Skills, Experience and Certifications** - Advanced knowledge and experience in Workflow automation tools such as SharePoint Designer - Experience and understanding in Quality Assurance/Quality Control activities - Visual Basic for Applications (VBA) - Microsoft Access **Working Location** - The Hague, Netherlands **Working Policy** - Onsite **Travel** - Some travel to other NATO sites may be required **Security Clearance** - Valid National or NATO Secret personal security clearance We never know what new opportunities might be just over the horizon. If this opportunity isn't for you please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.