Diabetes Patient Services Representative Dutch and English

2 dagen geleden

Heerlen, Nederland Medtronic Voltijd

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

**A Day in the Life**:Medtronic is working to improve how healthcare addresses the needs of more people, in more ways and in more places around the world. As one company, we can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. This is the ideal opportunity to join us and be part of our commitment to the health of others.

Our Dutch team builds strong and lasting business relationships with hospital staff, medical associations, and opinion leaders, to achieve that goal. By demonstrating medical-technical expertise and partnering closely with physicians and research institutes, we drive innovation, transform technologies, and help shape the industry.

**Responsibilities may include the following and other duties may be assigned**:

- Using proficient disease and therapy knowledge to support customers to deliver safe and reliable customer service and product oriented technical support for Medtronic Diabetes customers
- Acting on training and coaching to ensure up to date product and system knowledge is maintained to meet our expected quality standards and set operational targets
- Responding to inquiries from customers concerning product operation, troubleshooting, specifications, warranty, and parts/accessories
- Ensuring on or above-target compliance with call quality standards and manage time effectively by prioritizing calls, follow-up, and administrative tasks to achieve team and individual Key Performance Indicators (KPI)
- Effectively communicating with customers to resolve issues and answering questions according to department protocols and requirements. Ensuring support and solutions provided are aligned with Department and Standard Operating Procedures and coordinating the return flow for all Diabetes products for quality analysis
- Accurately and consistently documenting customer feedback and troubleshooting completed.

**Required Knowledge and Experience**:

- Completion of secondary school
- Strong oral and written language skills in: Dutch and English
- Effective multi-tasking (navigating between programs to access customer data and input text during call)
- Post-secondary education
- SAP and MS Office suite (Word, Excel, Outlook) and troubleshooting medical equipment/services in contact centre/helpdesk.

**Physical Job Requirements**

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

**Benefits & Compensation**:
**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

**About Medtronic**:**We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.**
**Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.**
**We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

  • Diabetes Patient Services Support Dutch and English

    3 weken geleden

    Heerlen, Nederland Medtronic Voltijd

    At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. **A Day in the Life**:Medtronic is working to improve how healthcare addresses the needs of more people, in more...

  • Diabetes Patient Services Support Dutch, German and English

    1 dag geleden

    Heerlen, Nederland Medtronic Voltijd

    At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. **A Day in the Life**:Medtronic is working to improve how healthcare addresses the needs of more people, in more...

  • Diabetes Patient Services Support German

    4 weken geleden

    Heerlen, Nederland Medtronic Voltijd

    **Careers that Change Lives** Medtronic is working to improve how healthcare addresses the needs of more people, in more ways and in more places around the world. As one company, we can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. This is the ideal opportunity to join us and...

  • Diabetes Patient Services Support German

    1 dag geleden

    Heerlen, Nederland Medtronic Voltijd

    **Careers that Change Lives** Medtronic is working to improve how healthcare addresses the needs of more people, in more ways and in more places around the world. As one company, we can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. This is the ideal opportunity to join us and...

  • Diabetes Patient Services Support German Speaking

    2 dagen geleden

    Heerlen, Nederland Medtronic Voltijd

    At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. **A Day in the Life**:Medtronic is working to improve how healthcare addresses the needs of more people, in more...

  • Client services representative

    4 weken geleden

    Heerlen, Limburg, Nederland Uludağ İçecek Voltijd

    Uludağ Beverage, with over a century of expertise in crafting exceptional beverages, is on a mission to make "Uludağ" a globally recognized brand. Proudly rooted in Turkey, Uludağ Beverage combines tradition with innovation, offering an impressive lineup of 48 unique products across 6 categories, designed to captivate both local and international tastes....

  • Customer Service Representative French

    4 weken geleden

    Heerlen, Nederland APPLY Voltijd

    Are you looking for a versatile job in a world-leading healthcare technology company? Do you enjoy providing sales support and working in an international, inspiring, and dynamic environment? By joining Customer Care & Order Operations (CCOO), you will get a unique opportunity to drive customer experience through technology innovation and contribute to...

  • Customer Service Representative with French and

    1 dag geleden

    Heerlen, Nederland Medtronic Voltijd

    At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life OFFICE SUPPORT CAREER STREAM: Individual contributors who provide organizational related...

  • English speaking Logistics Planner

    4 weken geleden

    Heerlen, Limburg, Nederland GXO Logistics, Inc. Voltijd

    Logistics at full potential Are you the right person to lead our inbound planning process at our cutting-edge, semi-automated 60,000 m² site? We need someone who can develop, coordinate, and execute a robust inbound plan—one that closely aligns with our customer's standards, supplier forecasts, and the weekly volume planning of our operations team. We...

  • IT Service Desk Employee

    2 weken geleden

    Heerlen, Nederland DocMorris AG Voltijd

    DocMorris is a fully-owned subsidiary of the DocMorris AG of Switzerland, which generated revenue of EUR 1.081,6 million in the Germany segment in 2022 and currently has 10 million active customers. The platform covers all activities related to holistic digital healthcare provision, from diagnosis with an online doctor to pharmaceutical advice and the...

  • Customer Service Representative with Italian

    1 dag geleden

    Heerlen, Nederland Medtronic Voltijd

    At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. **A Day in the Life **:Are you looking for a versatile job in a world-leading healthcare technology company? Do...

  • Director of Reliability Services

    2 weken geleden

    Heerlen, Nederland Signode Voltijd

    Signode, a global leader in packaging solutions, is seeking a dynamic **Director of Reliability Services - Europe** to lead its combined European service organization, encompassing strapping, wrapping, case sealing, and tool service technician teams. In this role, you will unify and optimize these teams to deliver cohesive, best-in-class service across the...

  • Customer Service Representative with Spanish Language

    2 dagen geleden

    Heerlen, Nederland Medtronic Voltijd

    At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. **A Day in the Life**:Are you looking for a versatile job in a world-leading healthcare technology company? Do you...

  • Customer Service Representative with Spanish Language

    20 uur geleden

    Heerlen, Nederland Medtronic Voltijd

    At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. **A Day in the Life**:Are you looking for a versatile job in a world-leading healthcare technology company? Do you...

  • Marketing and Communications Advisor

    2 dagen geleden

    Heerlen, Limburg, Nederland Gazelle Global Voltijd

    We are a Dutch recruitment agency based in Netherlands and we are preferred suppliers to big Banking organisations in Europe.For one of our giant Financial services client based in Heerlen we are looking for a Marketing and Communications advisor.36- 40 hours12 months projectHybrid (1 day onsite)The project and responsibilities:Prepare, publish and evaluate...

  • Marketing and Communications Advisor

    2 dagen geleden

    Heerlen, Limburg, Nederland Gazelle Global Voltijd

    We are a Dutch recruitment agency based in Netherlands and we are preferred suppliers to big Banking organisations in Europe. For one of our giant Financial services client based in Heerlen we are looking for a Marketing and Communications advisor. 36- 40 hours 12 months project Hybrid (1 day onsite) The project and responsibilities: Prepare,...

  • Materials Sourcing Director

    8 uur geleden

    Heerlen, Limburg, Nederland Listgrove Ltd Voltijd

    Main ResponsibilitiesManage/continuously improve the cost of ownership throughout the process.Ensure 100% availability of materials (paper, silicone, energy, transport, spare parts, facility matters).Making procurement processes more efficient and further digitizing.The candidate must speak and write fluent Dutch / Flemish and English to a professional...

  • Procurement Expert for Strategic Sourcing

    7 uur geleden

    Heerlen, Limburg, Nederland Listgrove Ltd Voltijd € 4.809

    Company OverviewListgrove Ltd has been a leading recruitment partner across various industries since 1975. Our expertise spans plastics, packaging, petrochemicals, chemicals, energy, and recycling sectors.Salary and BenefitsThe successful candidate will enjoy a competitive salary package with opportunities to purchase additional vacation days annually. A...

  • P-358396 Business Improvement Analyst

    19 uur geleden

    Heerlen, Nederland Medtronic Voltijd

    At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life You support strategic programs, and you are responsible for data, reporting and KPI related...

  • Bu Manager Engineering and Projects

    2 weken geleden

    Heerlen, Nederland GXO Logistics Voltijd

    **Logistics at full potential** Are you working within Logistics, have a technical background within Logistics Engineering, understand project management and manage a team? DO you like being at the forefront of operations, being able to bring everything together and make a real difference? If you live in the South of the Netherlands, (centre of gravity...