Business Capability Expert Consumer Care

2 weken geleden

Amsterdam, Nederland Philips Voltijd

**Job Title**: Business Capability Expert Consumer Care

**Job Title**: Business Capability Expert Consumer Care - PH

**One Sentence Description of Role**: Responsible for accelerating business performance by designing, building, and ensuring the adoption of business capabilities to enhance customer and employee experience for Consumer Care.

**Your Role**:

- ** Greater Impact**: Develop end-to-end business capabilities to support operational excellence, compliance, and value delivery in Consumer Care.
- ** Team and Stakeholders**: Collaborate with Senior Leaders and Process Owners and in Businesses, Regions, and Centers of Excellence (CoE) to create fit-for-purpose business capabilities.
- ** Professional and Personal Development**: Opportunity to lead transformative projects, enhance influencing and stake holder management skills and to define the leading capabilities for the future.
- ** Benefits**: A career at Philips offers a range of benefits, from professional growth to a supportive work environment. Discuss specific regional benefits with your recruiter.

**You're the Right Fit If**:
**Experience**: Proven track record in business capability development and implementation. Experience in Consumer Care is beneficial.

**Skills**: Strong in co-creation, organizational design, compliance control, and change management. Strong conceptual skills to define new capabilities. **Education**: Relevant qualifications in business, technology, or related fields. A master degree is preferred.

**Leadership**: Ability to lead SME networks, guide, and coach teams for effective business capability execution.

**Core Responsibilities**:

- Create comprehensive E2E Business Capability Roadmaps.
- Identify business improvement opportunities with business case planning.
- Co-create and incrementally develop business capabilities.
- Drive productivity and growth in alignment with business cases.
- Lead Subject Matter Expert networks for co-creation and change management.
- Maintain CoP in archetypes for business capability excellence.
- Ensure accurate business capability performance reporting and adoption.
- Develop competence assessments and submit Change Requests (CR) to the PH Change Control Board (CCB).

**About Philips**
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
- Learn more about our business.
- Discover our rich and exciting history.
- Learn more about our purpose.

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