Housekeeping Floor Supervisor

2 weken geleden

Amsterdam, Nederland NH Hotels & Resorts Voltijd

Join our team at **NH Hotels & Resorts**, a global leader in upscale and midscale hospitality, renowned for our exceptional service and facilities. A brand with a strong footprint in Europe and the Americas that is beginning its adventure in Greater China.
You will have the opportunity to provide our guests with reliable experiences that combine value, location and your own human touch. You can join us in our quest to make every hotel stay remarkable by meeting the needs of guests looking for functional hotels & resorts with a natural and fresh style, doubled by friendly service. Become part of a brand that is like you: Functional, natural and down-to-earth, innovative, reliable and friendly.

As a Housekeeping Floor Supervisor (f/m/d) you are responsible for supervising a team of room attendants and ensuring that the quality of the hotel is maintained and enhanced according to hotel policies, industry regulations, and hygiene standards.

**What do we offer?**
- Free online & offline training organized by our own University.
- End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR).
- Employee rates starting from €36 in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.
- Team building events, trips and holiday parties.
- The opportunity to grow within our company worldwide.
- Salary based on your experiences starting from Horeca CLA scale 4.

**What are you going to do?**

**06:45** After a cup of coffee or tea, you are ready to start your day at the Housekeeping Department.
**07:00** You prepare the room lists for the Room Attendants, so they know what needs to be done.
**08:00** The first Room Attendants arrive and once the team is complete you do the briefing including all details of the day. Once everyone is good to go, you walk around the hotel to check if there are any other details that need to be taken care of, and to keep an eye on your team.
**10:00** Time for a short break with the team.
**11:00** Whilst checking the rooms, you also brief some Room Attendants with some last-minute changes regarding the rooms to be cleaned. One room wants an extra bed, another room stays a day longer, and a third room wants extra towels.
**12:00** Enjoy your lunch with colleagues from other departments.
**12:30** Still some rooms are pending to be checked and to see if they meet the quality standards we set.
**14:30** You make sure everything is done and prepare the handover for the evening shift.
**15:00** Time to go home

**What are we looking for?**
- Helping guests puts a big smile on your face. The ‘always a pleasure’ mentality is second nature for you, and you are happy go the extra mile for our guests;
- You are a hard worker who is flexible in terms of working days, you have an eye for detail, and you see a challenge in every situation;
- You fluently speak and write English; a second language is an advantage;
- You have experience in leading a team in the housekeeping department;
- You like to exceed guests’ expectations, and you have a positive attitude.

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