Client Delivery Manager

Do you get excited when hearing about trademarks and brand protection news? YES? So do we At Corsearch, there’s no pushing trademark solutions and brand protection from our thoughts. We’re thinking about coined trademarks in the car, a detailed design search over lunch, counterfeits while sitting with the in-laws, and anti-piracy while working out

We are a mission-led company, driven by a passion for making the world better and safer for our brand customers and their consumers. It’s what we do. And people come to Corsearch to be challenged, developed, supported, and valued

**The Role**

As a Brand Protection Client Manager, you will have an impact on the online presence of the clients you are working for.

Together with various brand owners, you will be working towards a safe online environment in which the goal is to get rid of all IP infringements that take place around the world. By doing so, you will also make sure that creativity is rewarded, and consumers are protected from illegal and dangerous products.

Counterfeits are commonly sold by organized criminal networks that are often linked to terrorism and human trafficking, which means that you can have a positive global impact while working with colleagues who come from all over the world.

The working atmosphere is informal and lively, and you will learn a lot about the increasing importance of e-commerce. We focus heavily on personal development and try to create a nice environment for everyone to work in, while you eventually become a master in the practical enforcement of IP rights around the world.

Learn more about Client Management and our business **here**

**Responsibilities and Duties**
- Oversee the day-to-day management of clients’ accounts
- Building and maintaining close relations with clients to achieve excellent customer satisfaction
- Oversee monthly reporting
- Coaching and training analysts to meet clients’ expectations
- Working independently and effectively with other team members in locations around the world
- Enforce intellectual property infringements, which will include types of Counterfeit, Copyright, Trademark, and Design Infringement
- Develop relationships with platforms, hosts, registrars and other third parties to improve efficiency in dealing with takedown requests
- Finding new and innovative ways to better protect client interests
- Perform in-depth investigations and identify key offenders
- Collaborate with other team members to ensure highest quality of service
- Attend and participate in client meetings

**Essential**
- Excellent English language skills, both verbal and written, with the ability to communicate effectively verbally and in writing to a range of audiences and stakeholders both internal and external.
- Customer/Client facing support experience.
- Demonstrated ability to work across a matrix organisation
- Demonstrated delivery of performance management and personnel development
- Proven delivery of business outcomes and targets on time and against quality standards, with a focus on continuous improvement
- Knowledge of internet technologies and network
- Strong capabilities in MS Power Point, Word & Excel
- Proven ability to demonstrate objectivity, sound reasoning, and delivery of solutions
- Ability to deliver reports and presentations to a high standard
- Highly self-motivated with the ability to prioritise, meet deadlines, and manage changing priorities for both yourself and the team
- Collaborative approach and willingness to compromise to find solutions;
- A results oriented individual who thrives working in a fast paced environment and maintains a calm approach and sound judgement when operating under pressure
- Has the ability to be agile in improving frameworks and processes as technology evolves
- Experience working in the brand or content protection industry would be advantageous.

Corsearch is an equal opportunity and inclusive employer and does not tolerate discrimination of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and supported.

Together, we are working proactively to build a workplace where everyone can belong and be at their best selves. Together, we make an Impact