Junior Service Delivery Manager

Your Role as a Junior Service Delivery Manager

Location: Delft

In short:
We are a global community of highly talented people working together for a safer future, with a mission to make society more secure. Together, we make that mission possible.

We’re looking to strengthen our team with new Service Delivery Managers. Do you have a passion for supporting customers and would love to help them use our services to improve their cybersecurity? If so, join our Service Delivery Management (SDM) team and help your 10 future colleagues manage our growing customer base.

We are looking to expand and have space for people with little to a few years of relevant work experience.

Fox-IT

We are critical thinkers, naturally security-minded, and love continuous development. We are part of the NCC Group, and together with 2,000 colleagues around the world, we work towards our mission of creating a safer world.

We have the mission to make our society safer. Our colleagues are the ones who make this possible; a global team of talented individuals working together towards a safer future.

We want to create an environment where everyone can reach their full potential. We work together, are immensely creative, embrace differences, and want you to be part of our mission.

This is You

In this role, you’ll be responsible for a group of customers. You will be their main point of contact, holding regular meetings to discuss the quality of our services and identify where we can further support them. Your goal is to improve customer satisfaction and increase the value of the contract we have with them.

Key responsibilities:

- Build and maintain a strong relationship with your own customer base
- Grow the value of the contracts you manage, always aiming to improve customers’ cybersecurity
- Attend various formal and ad hoc meetings with clients, such as (onsite) service meetings, service-related questions, and escalations
- Work closely with the account management team
- Ensure the delivered services are always in line with the contracted SLAs
- Analyse service usage and perceived value of the services
- Take responsibility for your customers' satisfaction

Your Profile

You have a natural ability to build relationships and enjoy a varied schedule. You are also commercially minded, able to spot opportunities for our sales team that ultimately make the client more secure.

You also have:

- A bachelor’s or master’s degree
- Affinity with or knowledge/experience in IT and cybersecurity
- A clear vision on client relationships
- (Preferably) an ITIL Foundation certificate
- Some experience in a customer-facing role
- No issues with undergoing in-depth screenings or background checks, due to the nature of our work and clients
- Willingness to travel to visit clients
- Fluent communication skills in both Dutch and English (spoken and written)

Our Offer

You will work in a place at the top of cybersecurity where your ideas are valued. You may not always be able to share all the details about your work, but you can tell that you are contributing to a safer society. Additionally, we offer you:

- A good salary that matches the things you have already done and will do;
- Flexible working hours and flexibility in working from home or at the office, allowing you to optimally combine your private life with your work;
- A favorable pension scheme, 26 vacation days (+4 mandatory days off), and 8% holiday pay with a full-time contract;
- Plenty of development opportunities: you can gain and share knowledge through training, TechTalks, events, and our own Fox Academy;
- A laptop and business phone. If you use your own phone, you will receive a reimbursement of up to €25 per month;
- A remote work allowance (for hybrid working);
- A performance bonus and profit sharing because we value your effort;
- When we work in the office, we gather every day for a delicious lunch.

Become a Foxer

A comprehensive screening is part of the onboarding process at Fox-IT.

Help from recruitment agencies, however well-intentioned, is (really) not needed.

About Your Application

If you need further modifications or additional assistance, feel free to ask