Guest Relations Intern

1 week geleden

Amsterdam, Nederland Sofitel Legend The Grand Amsterdam Voltijd

**Let your passion shine in our Guest Relations team**
- Available from September 2025_

Step into a world where genuine hospitality meets unforgettable guest experiences at Sofitel Legend The Grand Amsterdam. As part of our dedicated Guest Relations team, you'll have the opportunity to create tailor-made, legendary moments for our guests in an inspiring five-star environment.

**Guest Relations Trainee**

As our Guest Relations Trainee, you will become an essential part of a team that ensures every guest leaves with a lasting memory. You'll gain hands-on experience in a dynamic and all-around internship, learning what it means to go above and beyond in luxury hospitality. With the freedom to express creativity, and the tools and time to do so, you will co-create unforgettable experiences.

**Key Responsibilities**
- Create unforgettable, tailor-made guest experiences with creativity
- Support with guest rooming and ensure warm welcomes and personal introductions
- Manage and prepare for top VIP arrivals, including artist management and other high-profile guests
- Engage in meaningful guest contact, offering personalized service
- Monitor our online performance by analyzing guest sentiment and comparing with our comp set, identifying areas for improvement
- Lead our daily historical tour, sharing our proud history with internal and external guests

**What you will bring to the role**
- A proactive attitude and a people-first mindset, hospitality is your main drive
- A hands-on personality who isn't afraid to take ownership and share feedback
- Strong communication skills, acting as a spider in the web to align guest wishes with all departments
- Creativity and curiosity, always looking for ways to improve the guest experience
- Enrolled in a hospitality education and available for a minimum of 5 months
- You thrive in a dynamic environment and don't believe in a 9-to-5 mindset
- You're ready for an all-around challenge that will shape your hospitality future

**What's in it for you?**

At The Grand, we believe in nurturing talent. You will find yourself in an environment where personal growth is at the heart of everything we do.
- A challenging internship in a prestigious five-star hotel
- Trainings provided by our Learning & Development Manager
- Opportunities for cross-training in other departments
- Career advancement possibilities within The Grand or other Accor hotels worldwide
- An internship allowance of €600 gross per month (based on a 38-hour work week)
- Travel cost reimbursement, if applicable
- Complimentary meals in our staff restaurant
- 50% discount in our restaurants and at other 4- and 5-star hotels in Amsterdam.

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