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Team Lead Ict Support
2 weken geleden
**Op locatie**
- ** Amsterdam**,** **Noord-Holland**,** **Nederland**
**ICT**:
Vacature details
Solliciteren
**Functieomschrijving**:
Are you passionate about technology and leadership? Cygnific Amsterdam is seeking a dynamic and motivated Team Lead ICT Support to join our innovative IT department. In this role, you will ensure the seamless operation and integrity of our IT and Telecom infrastructure, working with a dedicated team spread across Amsterdam, London, and Manila.
**About the Role**: As the Team Lead ICT Support, you will play a crucial role in managing our ICT support team, providing first and second-line support, and spearheading key ICT projects. Your leadership will inspire the team to achieve excellence, optimize current processes, and develop new strategies to enhance our ICT support services.
**What You'll Do**:
- ** Lead and Inspire**: Motivate and organize your team to work efficiently and collaboratively. Provide coaching and development opportunities to help them grow.
- **Ensure Operational Excellence**: Maintain the continuity of ICT operations, deliver exceptional end-user support, and manage incident resolution with a focus on meeting SLAs.
- **Drive Improvements**: Analyze incident trends, propose and implement improvements, and stay ahead of new technologies to benefit the team.
- **Manage Resources**: Plan and allocate resources effectively, ensuring team readiness and addressing challenges such as holidays and absenteeism.
**Vereisten**:
- ** Experience**: 3-5 years in ICT support, ready to take the next step into leadership.
- **Technical Skills**: Strong knowledge of Azure, MS365, Windows 10/11, ITSM and Ticketing tools.
- **Education**: HBO level or equivalent.
- **Communication**: Fluent in English; Dutch is a plus.
- **Soft Skills**: Excellent communication, problem-solving abilities, and a talent for inspiring and influencing others.
**WHO WE ARE**
A job at Cygnific is more than just an office job. You will be part of an international team of enthusiastic and ambitious people. We combine play and fun with professionalism and value ownership alongside freedom and balance. In fact, our open, warm, and vibrant culture really sets us apart and is one of our greatest strengths.
