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Part Time Evening and Weekends Customer Care Assistant
2 weken geleden
CUSTOMER SERVICE AGENT Our head office is in Copenhagen with local offices in Germany, Finland, Sweden, Denmark and Holland.Our purpose is to lead the transition to sustainable freight, and we believe PNO can be a key driver of change in the logistics industry. As our Customer Service Agent to strengthen our customer experience and operational excellence. You’ll be responsible for handling rental inquiries, providing high-quality service, and supporting our teams and customers with day-to-day coordination tasks.Perform customer service and administrative tasks, ensuring accuracy and efficiency in all processes. Manage and update data in our systems to maintain smooth daily operations. Collaborate with workshops, commercial teams, and customers to coordinate agreements and service delivery Monitor and work towards achieving customer service KPIs. Represent PNO’s values in every interaction, bringing forward a mindset of professionalism and customer service excellence. A natural team player who enjoys collaboration and knowledge sharing. Proactive, service-minded, and eager to go the extra mile. Experience in a service organization or with customer service ticket tools (e.g. Experience working with customer service KPIs. Proficient in English and/or Swedish/Finnish/German(spoken and written). Positive, adaptable, and a true team player. Service-minded and customer-focused. Strong administrative and computer skills (Excel, CRM tools, etc.).An organization with a dynamic team of smart and thoughtful individuals A team-first culture with high ambition and low ego. Regular coaching from experienced leadersWe encourage you to view our videos before submitting your application. We are reviewing applications as they come until we find a match.
