Lead Expert

Job Title: Lead Expert – Digital Customer Journey (Marketing) Location: Maastricht, Netherlands As a Lead Expert in Marketing, you will shape and optimize digital customer journeys across marketing touchpoints as a functional expert. You’ll work in product squads covering content management, campaign automation, and performance tracking, helping stakeholders deliver customer centric, scalable digital experiences. Your Key Responsibilities Co‑lead marketing‑related squads (website, marketing automation, personalization) with the Product Manager & Tech Lead. Translate business needs into digital solutions; write clear user stories and acceptance criteria. Support content operations, campaign enablement, and performance analysis. Advocate for continuous testing, optimization, and agile delivery. Collaborate across channels/platforms to ensure a cohesive end‑to‑end journey. Maintain a high bar for consent, privacy, accessibility, and brand standards.We offer Work in very close proximity to our business in a global and intercultural environment. Progress to life. By being in D&T department you will shape the future through digital and innovative solutions. High challenging career and big opportunities. A flexible work environment that empowers people to take accountability for their work and own the outcome. Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity. An eagerness to be one team and learn from each other to bring progress to life and create a better future.You bring 4+ years in digital marketing, MarTech, or campaign operations. Exposure to CMS, marketing automation (e.g., Marketo), or personalization platforms. Strong communication and stakeholder engagement; collaborative mindset. Experience working in agile teams or product squads. Familiarity with analytics, dashboards, and experimentation. Excellent communication; fluent English (additional EU languages a plus).About Dsm-firmenich At dsm-firmenich, we don’t just meet expectations – we go beyond them. Join our global team powered by science, creativity, and a shared purpose: to bring progress to life. From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere. And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future. Because real progress only happens when wego beyond, together. Our application process Interested in this position? Please apply online by uploading your resume in English via our career portal. Due to privacy regulations, we can only actively interact with applications via our career portal. DEI Statement At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated. Inclusion, belonging and equal opportunity statement At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong. We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve. We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you. And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work. Agency statement We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role.