Service Desk Technician

2 weken geleden

Amsterdam, Noord-Holland, Nederland Mollie Voltijd € 40.000 - € 80.000 per jaar

Your opportunity
As a Service Desk Technician, you are the first point of contact for all IT-related questions and issues at Mollie. With your customer-obsessed mindset and problem-solving skills, you make sure that every colleague receives smooth, friendly, and effective support. You bring at least 2+ years of Service Desk experience, with strong knowledge of MacOS, and you thrive in a fast-paced environment where ownership and attention to detail truly matter.

Based in our Amsterdam office, you'll provide hands-on support to colleagues on-site, while also assisting our teams across Europe remotely. From troubleshooting devices and software to ensuring flawless meeting room AV setups, you will be key in keeping our people productive and connected.

By being approachable, proactive, and solution-driven, you'll not only resolve issues but also help identify recurring problems and suggest improvements. Together with the wider IT Operations team, you'll contribute to a reliable, secure, and scalable IT environment that supports Mollie's continued growth.

What You'll Be Doing

  • Act as the first line of IT support for all Mollies in the Amsterdam office, supporting the IT Bar, and across Europe remotely.
  • Provide hands-on troubleshooting and support for MacOS and iOS devices, ensuring smooth performance and minimal downtime.
  • Set up and maintain meeting room AV hardware.
  • Manage the onboarding and offboarding process, ensuring new hires are fully equipped and leavers are securely offboarded.
  • Diagnose and resolve issues related to hardware, software, network connectivity, and user accounts.
  • Escalate complex issues to the appropriate IT teams when needed, while ensuring timely communication and follow-up with users.
  • Keep documentation up to date, including FAQs, troubleshooting guides, and knowledge base articles.
  • Proactively identify recurring issues, suggest improvements, and contribute to continuous service enhancement.
  • Collaborate with the wider IT Operations team to ensure a secure, reliable, and scalable IT environment.
  • Support the rollout of new tools, devices, and processes, ensuring smooth adoption by end-users.

What You'll Bring

  • A customer-first mindset, with the ability to deliver friendly, effective, and timely support.
  • 2+ years of experience in an IT Service Desk or similar end-user support role.
  • Strong knowledge of MacOS and iOS environments, including troubleshooting hardware and software issues.
  • Hands-on experience with meeting room AV hardware and supporting hybrid collaboration setups.
  • Familiarity with ticketing systems (preferably Jira) and following IT service processes (e.g. incident, request, escalation).
  • Solid troubleshooting skills, with the ability to diagnose and resolve technical issues quickly and efficiently.
  • Clear and effective communication skills, with the ability to explain technical concepts to non-technical colleagues.
  • Strong organizational skills, able to prioritize a busy workload while maintaining attention to detail.
  • A proactive mindset, looking for recurring issues and opportunities to improve the user experience.
  • A collaborative team player, comfortable working with IT Operations colleagues across multiple European offices.
  • Awareness of IT security best practices to ensure safe handling of systems and devices.

  • Senior Technician IT Service Desk

    4 dagen geleden

    Amsterdam, Noord-Holland, Nederland Prothya Biosolutions Voltijd

    TheSenior Technician IT Service Deskacts as the primary point of contact between Prothya's end-users and the IT department. This senior role provides comprehensive IT support, manages incidents, and collaborates closely with technical teams to ensure efficient and improved service delivery.Key responsibilities:Support:Offer comprehensive IT assistance to...

  • Service Desk L1 Technician

    4 dagen geleden

    Amsterdam, Noord-Holland, Nederland Milestone Technologies, Inc. Voltijd

    Company OverviewMilestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over...

  • Service Desk

    1 week geleden

    Amsterdam, Noord-Holland, Nederland W3Global Voltijd € 45.000 - € 75.000 per jaar

    Role: Service Desk & Deskside EngineerLocation:Amsterdam, NetherlandsIs it Permanent / Contract:PermanentRate/Salary:Best reasonable salary rangeIs it Onsite/Remote/Hybrid: OnsiteStart Date:ImmediateLanguage:Dutch language proficiency will have added advantage.Job Title: Service Desk & Deskside EngineerJob DescriptionPrimary Skills:Experience: Minimum of 3...

  • Service Desk

    1 week geleden

    Amsterdam, Noord-Holland, Nederland SoftNice UG Voltijd US$ 60.000 - US$ 90.000 per jaar

    Job Title: Service Desk & Deskside EngineerJob Description:Primary Skills:Experience: Minimum of 3 years of experience in Service Desk operations, providing support to end-users in a corporate environment.Communication Skills: Excellent communication and conversation skills in English with a Versant Score of 70 or equivalent, enabling effective interaction...

  • Service Desk

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Natobotics Voltijd € 35.000 - € 55.000 per jaar

    Job title: Service Desk & Deskside EngineerJob location: Amsterdam, Netherlands,Job type: PermanentJob mode: OnsiteLanguage: Dutch language proficiency will have added advantageJdJob Title: Service Desk & Deskside EngineerJob DescriptionPrimary Skills:Experience: Minimum of 3 years of experience in Service Desk operations, providing support to end-users in a...

  • Service Desk

    1 week geleden

    Amsterdam, Noord-Holland, Nederland SoftNice Voltijd € 40.000 - € 80.000 per jaar

    Job Description:Primary Skills:Experience:  Minimum of 3 years of experience in Service Desk operations, providing support to end-users in a corporate environment.Communication Skills:  Excellent communication and conversation skills in English with a Versant Score of 70 or equivalent, enabling effective interaction with end-users.ITSM Knowledge:  Good...

  • Service Desk

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Falcon Smart IT (FalconSmartIT) Voltijd € 40.000 - € 60.000 per jaar

    Job Title: Service Desk & Deskside Engineer (Dutch Proficiency required)Location: Amsterdam, Netherlands (Onsite)Job Type: PermanentJob Description:Primary Skills:Experience: Minimum of 3 years of experience in Service Desk operations, providing support to end-users in a corporate environment.Communication Skills: Excellent communication and conversation...

  • Service Desk Analyst

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Grow-Talent Voltijd € 30.000 - € 60.000 per jaar

    Grow- is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Dutch speaking Service Desk Analyst for their Budapest office. Position: Service Desk Analyst Location: Budapest, Hungary Work model: onsite Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES:Serve as the primary point of contact for...

  • Service Desk Analyst

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Grow-Talent Voltijd € 40.000 - € 60.000 per jaar

    Grow- is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Dutch speaking Service Desk Analyst for their Budapest office.Position: Service Desk AnalystLocation: Budapest, Hungary Work model: onsite Employment type: Full-timeRemuneration: Base salary.DUTIES AND RESPONSIBILITIES:Serve as the primary point of contact for users via...

  • Service Technician

    7 dagen geleden

    Amsterdam, Noord-Holland, Nederland We ARE Recruitment Group Voltijd

    Service TechnicianWe ARE Renewables is looking for a Service Technician for one of our clients in the energy sector. As a Service Technician you are going to be part of a team that ensures that the energy transition in the Netherlands can be achieved. You will be trained to install medium and low voltage installations at both grid operators and large...