Central Operations Manager, Marketplace, Investments

Job Description

About The Role and What You'll Need

About the Role

The EMEA Mobility Central Operations team, in close partnership with Regional teams, shapes the vision, strategy, and execution of Uber's Mobility operations across Europe, the Middle East, and Africa (EMEA). Operations is at the heart of our business, ensuring seamless experiences for our riders and driver partners while driving the growth of Uber's platform. Central Operations consists of four verticals Rider Operations, Driver Operations, Marketplace and Business Operations.

The Marketplace team sits at the crux of Uber's two-side marketplace, with our riders on the one side and our driver-partners on the other. Through optimal pricing decisions, the efficient and targeted use of rider promotions and driver incentives, and leveraging Uber's powerful pricing and matching technology, we ensure that our marketplace continues to operate smoothly and is well set up for long-term growth.

We are looking for a new Regional Operations Manager focused on Marketplace Investments. This role will play a pivotal part in driving growth through optimization of our marketplace investments levers and supporting our local teams in designing and deploying effective investment strategies. By analyzing large datasets and identifying trends, you'll develop actionable insights to unlock business opportunities and improve the rider and driver experience.

We're looking for a highly analytical and proactive problem solver who can build a strong intuition for the ridesharing marketplace. This role requires a deep curiosity for marketplace dynamics, a track record of turning complex challenges into scalable solutions, and the ability to collaborate effectively with regional and cross-functional teams.

What the Candidate Will Need / Bonus Points
- What the Candidate Will Do -

• Investment Allocation: Collaborate with stakeholders in select EMEA regions to achieve their competitive goals by informing their investment allocation strategy with the help of our team's models and frameworks
• Investment Operations: Deploy the agreed upon investment strategy using our suite of automated incentive tools. Analyze previous campaigns performance in terms of spend accuracy and efficiency.
• Continuous Improvement: Contribute to and lead key projects on our Investments roadmap that will enable us to continue to push the envelope on spend efficiency and operational excellence, e.g. by further automating some of our processes or by coming up with innovative ways to deploy our incentive levers.
• Collaborate with Local Operations Teams: Work closely with regional teams to understand their marketplace and competitive dynamics and develop the right investment strategy and allocation for their markets.
• Experiment and Innovate: Design, run and analyze experiments to explore new approaches and drive innovation in our Marketplace operations.
• Collaborate on Product Innovation: Partner with HQ Product teams to shape and design new tools or products tailored to local market needs.

• Represent EMEA Markets: Act as the voice of EMEA to HQ Product and Engineering teams to align priorities and ensure the region's needs are met. Share and identify best practices across other megaregions (eg. US&C, LatAm, etc)

• Basic Qualifications -

• Experience: 3+ years in an analytical role such as Data Analytics, Data Science, Consulting, or Tech Operations.

• Education: Strong undergraduate degree, ideally in Statistics, Mathematics, Computer Science, Economics or similar
• Analytical Skills: Ability to synthesize large datasets into actionable insights and solutions. Experience with A/B testing is a plus.

• SQL Expertise: Proficiency in SQL (Intermediate required; Advanced preferred).

• Preferred Qualifications -

• Python Skills: Proficiency in pandas/plotting; familiarity with ML/optimization techniques is a bonus.

• Strategic Thinking: Demonstrated ability to design and scale solutions across multiple markets while balancing operational trade-offs.
• Problem Solving & Initiative: A proactive mindset with a passion for identifying and solving complex problems.
• Collaboration: Strong interpersonal and communication skills, with experience working in cross-functional teams.
• Adaptability: Proven ability to thrive in a fast-paced, ever-changing environment.