Head of Client Management Escrow

7 dagen geleden

Amsterdam, Noord-Holland, Nederland CSC Voltijd

Business Title: Head of Client Management Escrow & Settlements

Job Title: Manager KYC Services

Location: Amsterdam

Contract: Permanent, full time (40 hours)

Hybrid (3 days onsite)

As the Head of Client Management Escrow & Settlements, you play a critical role in safeguarding the integrity of our Escrow & Settlements business in the Netherlands. You are responsible for ensuring that all new and existing clients and projects are onboarded, reviewed, and monitored in full compliance with applicable laws, regulations, and internal policies.

In this leadership role, you guide a team of five Client Managers - four based in our Amsterdam office and one in our Bangalore office. You set the tone for quality, ownership, and professionalism within the team, while also being willing to step in operationally as a Client Manager when required.

You work closely with the Risk and Compliance departments to continuously strengthen our compliance framework, improve processes, and maintain a robust KYC and onboarding environment. This position offers a unique opportunity to make a direct impact on the quality, reputation, and operational excellence of our organization.

Some of the things you will be doing

  • Ensure timely and accurate onboarding of new clients and projects in accordance with relevant laws, regulations (incl. Wwft), and internal policies.
  • Act as escalation point for complex onboarding cases.
  • Oversee and, when needed, perform periodic and event-driven file reviews of existing clients to ensure ongoing compliance.
  • Safeguard the integrity of the onboarding and review framework in coordination with the Director Risk & Director Compliance.
  • Ensure internal procedures, risk assessments, and documentation standards are followed consistently.
  • Proactively identify compliance risks and drive remediation and process improvements.
  • Lead, coach, and support a team of 5 Client Managers across Amsterdam and Bangalore.
  • Set a strong example in knowledge, work ethic, communication, and professionalism.
  • Monitor team performance, support development, and foster a culture of quality and accountability.
  • Step in operationally as Client Manager when required to support workloads or complex cases.
  • Maintain strong relationships with internal stakeholders such as Compliance, Legal, Operations, and Commercial teams.
    Ensure transparent communication regarding onboarding timelines, risks, and compliance matters.

Skills & Qualifications

  • Minimum 5 years of experience in KYC, Client Onboarding, Compliance, or similar roles.
  • Extensive knowledge of KYC, AML, compliance and risk policies, and relevant Dutch and EU laws/regulations.
  • Strong understanding of due diligence processes for complex (international) corporate structures.
  • Brings valuable managerial or team lead experience to guide and inspire the Client Management team.
  • Fluent in both English and Dutch, enabling strong communication with clients and stakeholders.
  • Familiarity with Escrow & Settlement or payment institution environments is a plus and helps accelerate onboarding into the role.
  • Proven ability to work under strict deadlines and manage multiple priorities simultaneously.
  • Completed Master's degree (e.g., Law, Business Administration, Finance, Economics, or similar).

  • Head of People

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Top of Minds Voltijd € 120.000 - € 180.000 per jaar

    Head of People & Culture – Netherlands at EpassiRequirementsOver 8 years of experienceManagerial experience in a multinational or multi-site environmentSolid understanding of local labor laws and HR best practicesExperience with M&A integration and organizational changeFamiliarity with work councils or employee representative bodiesStrategic thinker with...

  • Head of Talent Management

    7 dagen geleden

    Amsterdam, Noord-Holland, Nederland EMEA Recruitment Voltijd

    EMEA Recruitment is delighted to be partnering with a global leader in the FMCG Industry to recruit a dynamic and strategic Head of Talent as the business goes through a period of growth.As Head of Talent, you will partner closely with business leaders and HR teams worldwide to define and execute programs in succession planning, leadership development,...

  • Head of Consulting

    3 dagen geleden

    Amsterdam, Noord-Holland, Nederland Top of Minds Voltijd

    Head of Consulting at TrueFullstaqRequirementsOver 8 years of experienceDeep understanding of consultancy, secondment business models, and profitability levelsCommercially savvyEntrepreneurial mindsetStrong leader and team builder with strong interpersonal skillsPragmatic problem-solverRedefining the future of cloud-native services, TrueFullstaq is rapidly...

  • Head of Programs

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Arrive Voltijd € 120.000 - € 200.000 per jaar

    We've signed up to an ambitious journey. Join usAs Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn't a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the...

  • Head of Programs

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Arrive Voltijd € 80.000 - € 150.000 per jaar

    We've signed up to an ambitious journey. Join usAs Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn't a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the...

  • Head of Trading Risk Management

    3 dagen geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    The role creation is subject to the Works Council positive advice and implementation of the new structure resulted as a consequence of Risk RfA on 1 April 2026. The team Manages global execution of the second line risk role for ING's Trading (Market) Risk. Runs the global TRM function, sets and manages Trading Risk appetite for the bank, and is Model Owner...

  • Head of Financial Institutions NL

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland ING Nederland Voltijd € 125.000 - € 175.000 per jaar

    ING Wholesale Banking has an interesting opportunity available for an ambitious professional with a strong commercial drive. We are looking for a hands-on, commercially driven leader to steer the Financial Institutions team and business in The Netherlands.The TeamThe FI team in Netherlands currently consists of 6 client coverage professionals and 10...

  • Head of Application Management

    7 dagen geleden

    Amsterdam, Noord-Holland, Nederland Luke Recruitment Voltijd

    De functieAls Head of Application Management krijg je de unieke kans om een team te bouwen en te professionaliseren. Je bent de spil in de doorontwikkeling van het applicatielandschap en speelt een cruciale rol in de implementatie van het nieuwe (low code) ERP-systeem. Je geeft leiding aan een team van zeven applicatiebeheerders en zorgt voor structuur,...

  • Head of Application Management

    7 dagen geleden

    Amsterdam, Noord-Holland, Nederland Luke Recruitment Voltijd

    De functieAls Head of Application Management krijg je de unieke kans om een team te bouwen en te professionaliseren. Je bent de spil in de doorontwikkeling van het applicatielandschap en speelt een cruciale rol in de implementatie van het nieuwe (low code) ERP-systeem. Je geeft leiding aan een team van zeven applicatiebeheerders en zorgt voor structuur,...

  • Head of Financial Institutions NL

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd € 80.000 - € 150.000 per jaar

    REQ 02/12/2025Client ManagementAmsterdam, NederlandING BankING Wholesale Banking has an interesting opportunity available for an ambitious professional with a strong commercial drive. We are looking for a hands-on, commercially driven leader to steer the Financial Institutions team and business in The Netherlands.The TeamThe FI team in Netherlands currently...