IT Support Engineer

At Hypersolid, we create technology that empowers people, including our teams. Behind every great user experience is a working internal infrastructure. As an IT Support Engineer, you make that happen.

What You'll Be Doing
As a member of the IT support team, you support with day-to-day questions and tasks. This is a hands-on, all-around support role with a lot of variety. Your tasks include:

• Handling incoming support tickets and resolving 1st/2nd line issues.
• Manage workplace devices and keep the IT environment efficient.
• Providing end-user support across hardware, software, and networking.
• Managing and maintaining hardware inventory.
• Executing user onboarding and offboarding, including account management.
• Acting as the go-to person for IT questions and support across the company.
• Communicating with purchasing is a secondary responsibility.
• Proactively identifying and implementing workplace improvements.

The team
At Hypersolid, we believe tech is a team sport — and in the IT Support team, you're never tackling challenges alone. You'll join a tight-knit crew of three other Support Engineers who thrive on collaboration, curiosity, and helping each other grow. You will work at our location in Alkmaar and Amsterdam and travel regularly between offices.

Every day starts with a short stand-up, where we sync on priorities, share knowledge, and jump in to support wherever needed. Whether troubleshooting an urgent laptop issue or rolling out a new company tool, we've got each other's backs. And when things go well? We celebrate. Think team lunches, outings, spontaneous coffee runs (with good banter), and plenty of "we did it" moments — because solving problems should also be fun.

What You Bring
You're someone who doesn't just solve problems — you see them coming before anyone else does. You're curious, helpful, and you care about the people behind the screens you support. More specifically:

• You're comfortable managing a ticketing queue and juggling multiple support needs.
• You're proactive and naturally take the lead when things need to get done.
• You understand the importance of hardware, access, and IT efficiency.
• You love helping people and improving their experience with tech.

Requirements

• A completed MBO or HBO degree in IT (or equivalent experience).
• Strong knowledge of Windows, macOS, and Linux environments.
• Understanding network concepts (e.g., TCP/IP, DNS, DHCP).
• Strong communication skills in Dutch; English proficiency is a plus.
• This position requires regular travel between our locations in Alkmaar and Amsterdam.
• Willingness to take part in occasional on-call duties during off-hours.

Who are we?
We've been exploring technology's potential to deliver breakthrough innovations since 1998. We believe that deep technical know-how combined with cutting-edge creativity drives change to future-proof businesses. Change relies on radical synergy. Technology and creativity should work in perfect unison. Tech enables creativity. Creativity unlocks the potential of tech.

Our track record of disruptive ventures and innovative ideas shows that we have transformative thinking deeply ingrained in our DNA. We punch above our weight when it comes to consulting, creating and maintaining digital ecosystems for global clients like VodafoneZiggo, Polestar, citizenM, and Philips. With a team of 450+ specialists across brand, experience, technology, and data & AI, we have the power to drive fundamental transformation at scale.

Diversity, Equity, Inclusion
Our people are a true cross-section of society. That's how we ensure that the services, campaigns, and products we create uphold the same quality regardless of who interacts with them. We welcome everybody and respect individual identities. We are convinced that diversity stimulates creativity and ensures innovation.