EUC Desktop Support Engineer

2 weken geleden

Amsterdam, Noord-Holland, Nederland Advance Global IT Support (AGITS) Voltijd

The position of Deskside Technician – End User Computing performs troubleshooting, repair, and preventative maintenance of end user computing equipment and peripheral equipment at corporate locations.

The candidate works on assignments of a diverse scope where analysis of data and hardware requires evaluation of identifiable factors. The candidate exercises judgment with supervision within the generally defined practices and policies in selecting methods and techniques for obtaining solutions and acts as a liaison between customers, departments, and within the organization to lead problem resolution.

Essential duties for the position include, but are not limited to the following:

· Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs

· Resolve incidents and problems associated with EUC equipment

· Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future

· Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments

· Provide repair and maintenance for mobile devices

· Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)

· Provide software break/fix services and replacement of non-warranty assets for end users

· Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output

· Provide warranty and break/fix support for networked printers and scanners

· Configure and support end users on mobile computing platforms

· Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc

· Create, change and remove printer configurations and queues based on requests and in accordance with SLAs

· Provide on-site hardware support for general troubleshooting and problems for end user computing technologies

· Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.

· Utilize problem management database and systems to track and report on customer calls and requests.

· Communicate technical information to technical and non-technical team and customers.

· Deskside support services as required.

*JOB REQUIREMENTS/QUALIFICATIONS

Experience:

· Requires 3 to 5 years of related work experience

· Sound knowledge of imaging tools (Ghost, MDT)

· Sound knowledge of data backup and recovery tools (USMT)

· Installing, upgrading, and migrating to Windows 7/10

· Deploying Windows 7/10 in large enterprises

· Configuring hardware and applications

· Configuring network connectivity

· Configuring access to resources

· Configuring mobile computing

· Monitoring and maintaining systems that run Windows 7/10

· Configuring backup and recovery options

  • IT Support Engineer – EUC

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Gazelle Global Voltijd € 60.000 - € 120.000 per jaar

    We are looking for an experiencedIT Support Engineer (EUC)with strong hands-on skills inSCCM, Windows, LAN/WAN, and Desktop Supportto provide high-quality technical support across end-user environments.You will be responsible for troubleshooting hardware, software, and networking issues, performing installations, upgrades, and providing onsite/remote support...

  • EUC Devops Engineer

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Next-Link Voltijd € 60.000 - € 80.000 per jaar

    Key Responsibilities:Collaborate with the EUC team and Product Owner to manage and support sprint activities.Integrate continuous integration, continuous delivery, and automated testing into EUC environments.Ensure fast deployment of updates and improved user experiences.Provide support during high -priority incidents.Utilize scripting languages (e.g.,...

  • IT Support Analyst

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Stafide Voltijd € 55.000 - € 120.000 per jaar

    As a IT Support Analyst, you will:Install, configure, and support desktop systems, laptops, operating systems, and peripherals.Diagnose and resolve hardware, software, networking, and connectivity issues across Windows environments.Support LAN/WAN infrastructure, IP phones, printers, and Audio -Visual equipment.Perform IMAC (Install, Move, Add, Change)...

  • L2 Desktop Support Engineer NL

    5 dagen geleden

    Amsterdam, Noord-Holland, Nederland Excis Compliance ltd Voltijd

    WE'RE HIRING AS A DESKTOP SUPPORT ENGINEER IN AMSTERDAM, NETHERLANDSExcis is a global IT support leader, driven by innovation and collaboration. We're looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you'll...

  • Service Desk Engineer

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Advance Global IT Support (AGITS) Voltijd

    The position of Deskside Technician – End User Computing performs troubleshooting, repair, and preventative maintenance of end user computing equipment and peripheral equipment at corporate locations.The candidate works on assignments of a diverse scope where analysis of data and hardware requires evaluation of identifiable factors. The candidate exercises...

  • L2 Desktop Support Engineer

    7 dagen geleden

    Amsterdam, Noord-Holland, Nederland Allied Worldwide Voltijd

    About usWe are a global provider of IT Resources, IT Managed Services and flexible, ad-hoc IT Resource and Project Support. Founded in 1992, we have a proven track record of delivering business solutions to global organisations and Fortune 500 companies in over 40 countries. Over the last 30 years, we have delivered millions of pounds in cost savings to our...

  • Senior Software Engineer, Windows/Desktop Applications

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Speechify Voltijd € 80.000 - € 140.000 per jaar

    Mission The mission of Speechify is to make sure that reading is never a barrier to learning.Over 50 million people use Speechify's text-to-speech products to turn whatever they're reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify's text-to-speech reading products...

  • Senior Software Engineer, Windows/Desktop Applications

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Speechify Voltijd € 80.000 - € 120.000 per jaar

    MissionThe mission of Speechify is to make sure that reading is never a barrier to learning.Over 50 million people use Speechify's text-to-speech products to turn whatever they're reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify's text-to-speech reading products...

  • Information Communication Technology Specialist

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Sharp Brains Voltijd € 40.000 - € 64.000 per jaar

    Role – Onsite Deskside Support (L1/L2)Key Responsibilities:Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.Managed the full lifecycle of desktop devices, including...

  • Support Engineer

    7 dagen geleden

    Amsterdam, Noord-Holland, Nederland Parallel Consulting Voltijd

    Job Profile SummaryThe Support Engineer is responsible for installing, repairing, and maintaining hardware and software products at customer site. The role ensures that systems operate as designed and are maintained or upgraded according to requirements. The engineer collaborates with technical teams to deliver effective, timely, and seamless service,...