Renewals Manager

2 weken geleden

Amsterdam, Noord-Holland, Nederland Digital Realty Global Voltijd € 90.000 - € 120.000 per jaar
Description

Your role

Lead-to-Contract & System Administration

  • Actively manage the assigned renewals pipeline for the assigned Portfolio using Salesforce and CPQ tools, including Fixed-expiry (non-auto-renewing) contracts, Customer-initiated renewals on an ad hoc basis, Internal renewal opportunities identified through commercial benchmarking analysis

  • Responsible for end-to-end renewal lifecycle for our data center services or lease contracts, covering the entire process from opportunity generation to closing

  • Align with Asset Manager on strategy for Portfolio and Market to drive revenue growth

  • Handle technical and commercial approval workflows in line with Commercial Framework under the FAP

  • Prepare and issue contractual documentation in collaboration with legal

  • Maintain accurate, complete, and up-to-date contract and customer data within internal systems

  • Escalate system challenges and errors where needed

Customer Engagement & Negotiations

  • Lead direct engagement with customers to discuss renewal terms, service and product adjustments, and commercial options

  • Present renewal offers and guide customers through commercial and technical changes

  • Manage objections and lead pricing or term negotiations within approved thresholds

  • Successfully negotiate terms with the customer and complete contract execution

  • Ensure a seamless experience from initial outreach to signed contract

Internal Coordination 

  • Align with Country Managing Directors and Asset Managers on site / country strategy, while ensuring input from Account Manager, regarding wider account strategy, is considered. 

  • Collaborate with Operations, Service Design and Solution Architect teams to align on feasibility of service modifications.

  • Partner with Legal to validate changes to terms, and where appropriate facilitate customer renewal onto company's standard terms. 

  • Coordinate closely with Termination team, ensuring churn risk for existing customer is raised timely and appropriately handed over. 

  • Maintain dashboards and renewal records to monitor retention, churn, and contract value. 

  • Conduct account and contract analysis (size, pricing, bespoke terms) to support tailored renewal strategies.

  • Analyse churn trends and renewal conversion to identify areas of improvement. Reporting findings back to management.

What you'll need

  • Ideally Bachelor or equivalent level of education

  • 2+ years work experience in Renewals, Sales Operations, or Account Management, ideally in the data center or other relevant industry

  • Proficient in Salesforce CRM, CPQ tools, Microsoft Excel, and familiar with digital signing and billing systems (e.g., DocuSign)

  • Fluency in local language (where role is based) and English language, both written and spoken. Other European languages is a big plus

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