Communications Manager

Introduction

ISBT is a scientific society, based in Amsterdam and founded in 1935. It brings together professionals involved in blood transfusion and transfusion medicine in over 100 countries worldwide. The Society is "
an international community of professionals sharing knowledge to enhance transfusion practice
." It is governed by a Board of Directors who are nominated and elected by the membership.

In its strategic plan the Society has committed to expanding its educational activities, advocating for patients, donors, blood systems and transfusion professionals and expanding global connections.

ISBT recognises that effective high-quality communications with its key stakeholders are essential to:-

• Build effective relationships
• Increase global recognition of the society
• Increase recognition of the society's activities
• Fulfil its strategy and potential
• Increase its membership

The business of the Society is conducted in English.

Job Purpose

The poster holder will facilitate the societies communication with members and potential members by email, through the ISBT website, the ISBT App, the quarterly digital online magazine, and at ISBT congresses.

Who are you?

• A professional with a university degree level qualification in communications and at least 2 years of relevant work experience

• Fluent in spoken and written English

• Proactive, adaptable and versatile

• Able to present in the Amsterdam office 2 days per week

• Willing to travel internationally from time to time

• Possessing excellent planning and IT skills

Experience

• communications preferably in a non-for profit and scientific/educational environment

• website content management and google analytics

• software such as MailChimp, Canva, Foleon, SurveyMonkey

What we offer

A varied job in an international non-profit organization. You will work in a small team where cooperation and flexibility are essential.

MAIN DUTIES

Digital communication

• Prepare, schedule and send mailings on membership, congress promotion, society notifications and promotions.
• In liaison with the ISBT central office team, prepare the ISBT on-line quarterly magazine using the Foleon platform, commissioning additional content as required, and introducing new features.
• Maintain contact lists and ensure delivery of e-mails in line with consents and GDPR
• Work with the Stakeholder and Marketing Co-ordinator to generate content for social media as required
• Prepare quarterly statistics using google analytics (and other methodology as appropriate), and analyse trends

ISBT Website

• Liaise with website developers (Pixl8) and record issues and requests for enhancement via the Pixl8 portal and track progress, keeping ISBT Central Office (CO) staff and ED informed at weekly staff meetings
• Work with Membership Manager and Scientific Officer to test website upgrades
• Conduct content audits to identify gaps and redundancies in the site content
• Create and implement schedules for CO and others to produce or update content
• Upload content provided by CO staff and others, creating pages, news items, notifications, forms, links, conditional content etc. for optimal display and function on the website.
• Add events to on-line events calendar and promote ISBT events, e.g., webinars.
• Use data to demonstrate how users interact with the site (e.g., Google analytics) and produce reports
• Train other staff to use of the website

Congresses

• Create and maintain pages for each congress website liaising with the ED and MCI
• Assist with interactive sessions as required
• Review questions for the MCI post congress survey
• Provide statistics on the use of the congress App

ISBT App

• Liaise with the App provider (ReadyMobile) on ISBT's requirements for the ISBT year-round App
• Add content and push notifications in collaboration with the Marketing and Stakeholder Officer
• Monitor the use of the year-round ISBT App and provide statistics

Surveys

• Develop online surveys for seeking feedback from the membership using SurveyMonkey or similar software and provide reports summarising results

Promotion of the Society

• Assist Stakeholder and Marketing manager in creating promotional materials; flyers, slides, videos etc.
• Represent the Society on the ISBT booth at external events and conferences as requested

Monitor style and branding

• Monitor publications and own communications to ensure that ISBT branding style is applied
• Ensure that the ISBT writing style guide is kept up to date.

PERSON SPECIFICATION

Education

• University, WO degree in relation to in business, communications, IT or marketing

Knowledge and Experience

• Experience in communications preferably in a non-for profit and scientific environment
• Experience of website content management and google analytics
• Excellent knowledge of English both spoken and written
• Experience of Mailing software and Survey software

Skills

• Excellent IT skills
• Excellent written communication skills in English
• Strong planning and organisational skills

Other

• Sensitivity to an international and multicultural environment
• Ability to work as part of a small team
• Willing to travel occasionally

Application procedure

Do you fit the outlined profile?
Apply before November 21, 2025
.

For more information about the post, please contact

Interviews will be held (in English) at the ISBT office in Amsterdam or on Zoom during the week starting December 9, 2025.

Anticipated start date,
mid-January 2026
.