Sr Customer Success Manager

2 weken geleden

Amsterdam, Noord-Holland, Nederland Entrata Voltijd € 80.000 - € 120.000 per jaar
Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide.
Our 2200+ global team members embody intelligence and adaptability, engaging actively from top executives to part-time employees. With offices across Utah, Texas, India, Israel, and the Netherlands, Entrata blends startup innovation with established stability, evident in our transparent communication values and executive town halls. Our product isn't just desirable; it's industry essential. At Entrata, we passionately refine living experiences, uphold collective excellence, embrace boldness and resilience, and prioritize different perspectives, endeavoring to craft a better world to live in.
Entrata's Customer Success department is seeking a dynamic leader / Customer Success Manager to join our EMEA office in Amsterdam, the Netherlands. This role will have a double focus. Firstly, to manage and act as a primary point of contact (post-sales) for a select set of existing high-value European customers ensuring they are successful with the Entrata platform. Secondly,  to help continue to drive the direction of the EMEA CS department, working closely with EMEA and Global Leadership on building our scalable operational blueprint for the region. Key to success are the strong relationships you will forge with EMEA team members, customers, and the many cross functional partners based in Europe and the United States.  What you will do
  • Manage a portfolio of strategic customers, ensuring that their objectives and needs are met 
  • Conduct regular meetings with your customers to review solution performance and provide best practice recommendations
  • Create a tailored success plan, in partnership with Sales, to secure continued success and growth of your customer portfolio
  • Advise customers on process and system risks based on organizational constraints and develop solutions to mitigate risks
  • Lead and participate in cross functional meetings regarding client services and product strategy
  • Support team members collaboration with Development and Product teams to ensure that the Entrata platform continues to evolve and meet the needs of our customers
  • Travel with your respective team members to visit their customers as required
  • Act a as mentor and coach new EMEA team members 
  • Maintain a high-level knowledge of each of the Entrata offerings and configuration options
  • Offer thought leadership at industry events and customer conferences 
Who you are
  • Minimum 5 years Customer Success or experience within a consultative customer facing role, ideally within a SaaS or Tech based company 
  • Ability to think strategically, to navigate through and understand complex business goals 
  • Proven experience managing teams or within a team leadership capacity
  • Fluent English in combination with either German, French, Spanish or Dutch at a native level
  • Willingness and understanding of what it means to operate in a scale-up environment
  • Knowledge of Multifamily Industry or Prop Tech solutions considered an advantage
  • Ability to travel up to 20% of the time
Members of the Entrata team aren't just intelligent and ambitious, they're the living embodiment of another core Value: "Excellent Alone, Better Together." Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.

It's a great place to work Will you join us? We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

  • Sr. Enterprise Customer Success Manager

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Studytube Voltijd

    Maak groei en meetbare waarde mogelijk bij onze grootste klantenJij gelooft dat leren pas écht landt, als het bijdraagt aan wat een organisatie wil bereiken.Als Senior Enterprise CSM zorg je ervoor dat onze enterprise-klanten continu waarde realiseren met Studytube. Je bent strategisch partner voor directie en HR/L&D-stakeholders, je leidt adoptie- en...

  • Sr Customer Success Manager

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Entrata Voltijd

    Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive...

  • Sr Customer Success Manager

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Entrata Voltijd € 80.000 - € 120.000 per jaar

    Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive...

  • Manager of Customer Success

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Inhousify Recruitment & HR Voltijd

    Customer Success Team Lead (40u - Amsterdam)Voor een snelgroeiend SaaS-bedrijf in de regio Amsterdam zoeken wij een Customer Success Team Lead. Krijg jij energie van het aansturen van een team én het bouwen aan sterke klantrelaties? Dan zijn wij op zoek naar jouFunctieVoor onze klant zoeken wij een inspirerende en resultaatgerichte Customer Success Team...

  • EMEA Sr. Customer Success Manager

    4 uur geleden

    Amsterdam, Noord-Holland, Nederland Lucid Software Voltijd

    Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality. Our products include the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual...

  • Customer Success Manager

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Software Improvement Group Voltijd € 80.000 - € 120.000 per jaar

    Who we areAt Software Improvement Group (SIG), we empower organizations to enhance their software quality through deep source code analysis and tailored, strategic advice.Our software assurance platform, Sigrid, together with our expert IT consultants, enables our customers to take full control of their software environments, ensuring their technology is a...

  • Senior Customer Success Manager

    6 dagen geleden

    Amsterdam, Noord-Holland, Nederland Workato Voltijd

    About WorkatoWorkato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and...

  • Manager, Customer Success

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Assent Voltijd € 80.000 - € 120.000 per jaar

    Company Description Assent is the leading solution for supply chain sustainability tailored for the world's top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for comprehensive...

  • Customer Success Manager

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Ecochain Technologies Voltijd € 45.000 - € 67.000

    About EcochainEcochain empowers companies to make an ongoing sustainable impact on our planet. Our SaaS platform helps product manufacturers calculate, share, and act on the environmental footprint of their products—quickly, credibly, and at scale.We serve Construction Products and Industrial Equipment manufacturers and other industries across Europe,...

  • Customer Success Manager

    1 week geleden

    Amsterdam, Noord-Holland, Nederland digitalAudience Voltijd

    Ben jij iemand die energie krijgt van mensen helpen, slimme vragen stellen en samen successen vieren? Dan willen wij jou sprekenWij zoeken eenCustomer Success Managerdie onze klanten en partners nét zo belangrijk vindt als wij. Iemand met een ondernemende mindset, een technische nieuwsgierigheid en de drive om altijd beter te worden. Fouten maken? Hoort...