Customer Support Engineer

3 dagen geleden

Laan van Vredenoord Rijswijk DJ Netherlands Huawei Europe Voltijd


About Huawei

Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. With integrated solutions across four key domains – telecom networks, IT, smart devices, and cloud services – we are committed to bringing digital to every person, home and organization for a fully connected, intelligent world.

At Huawei, innovation focuses on customer needs. We invest heavily in basic research, concentrating on technological breakthroughs that drive the world forward. We have more than 207,000 employees, and we operate in more than 170 countries and regions.

Huawei's end-to-end portfolio of products, solutions and services are both competitive and secure. Through open collaboration with ecosystem partners, we create lasting value for our customers, working to empower people, enrich home life, and inspire innovation in organizations of all shapes and sizes.

Job Title: Customer Support Engineer (Contractor)

Job Location: Rijswijk, Netherlands

Main Responsibilities:

  • Serve as the first point of contact for customers via phone, email, and remote diagnostic tools, providing 5x8 hour Level 1 support.
  • Collect necessary information from customers, accurately log cases, and create service tickets according to Huawei procedures.
  • Deliver first-line technical support for PV inverters, residential/commercial energy storage systems, and related smart energy products.
  • Troubleshoot and resolve issues related to installation, commissioning, operation, and maintenance.
  • Escalate complex or unresolved cases to second-level support or R&D teams, ensuring timely resolution and customer follow-up.
  • Document and analyze technical cases, identify recurring problems, and contribute to the development of knowledge base articles.
  • Assist with product acceptance testing, firmware updates, and remote system configuration when required.
  • Provide professional technical guidance to partners, installers, and end users, ensuring compliance with safety standards and maintaining high levels of customer satisfaction.

Requirements:

Proficiency in Dutch and English (both mandatory); French is considered a strong advantage.Strong phone handling and complaint management skills, with the ability to communicate clearly and professionally.Proven customer support experience with a strong service-oriented mindset.Bachelor's degree (or equivalent) in Electrical Engineering, Power Systems, Renewable Energy, or a related technical field.Solid computer literacy, including Microsoft Office and web-based applications.Minimum 2 years of experience in servicing or maintaining PV inverters, battery storage, UPS, or power electronics preferred.

What We Offer: We offer you an exciting professional career in one of the leading and fastest growing multinational telecommunication companies, challenging work and a competitive salary package. 

Interested? Please apply with your documents in English. Applications without CV will not be considered.

Important: To be considered for this role, applicants must be eligible to work and live in the Netherlands.

Privacy Statement:

We are committed to protecting your privacy by following the local legal data privacy legislation. If you decide to continue your contact with Huawei, you are giving us your consent to process your data. Please note that your data will be treated confidentially and securely.

If you have any queries in regards to Huawei Europe Data Privacy, please feel free to contact our European Data Protection Officer by clicking here.

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