Implementation Specialist

ChannelEngine is an e-commerce SaaS solution helping brands, retailers and distributors find millions of new customers by connecting them to the biggest marketplaces around the world. Our platform is built with years of real-world e-commerce experience in mind, helping our clients sell their products on more channels and connect with more buyers across borders

We're looking for an experienced Implementation Specialist to join our Delivery Team at ChannelEngine This team is responsible for connecting the systems of new customers to the ChannelEngine platform and the various marketplaces. With diverse customers across a variety of industries, and spread around the globe, no two days are the same, ensuring that your role as our Implementation Specialist is dynamic and rewarding

What will you do as an Implementation Specialist?

You'll work alongside friendly and collaborative colleagues, overseeing the end-to-end onboarding process for new customers at ChannelEngine. You'll be connecting customers' systems to our platform and facilitating API connections for channel integrations You'll coach and train customers in setting up their accounts, walk them through ChannelEngine settings and functionalities, and ensure a seamless onboarding experience Once onboarding is complete, you'll help customers maximize their use of ChannelEngine, ensuring they adopt and optimise the platform's features to achieve their business goals.

What makes you the ideal Implementation Specialist?

• 2+ years' experience in managing onboarding projects, creating and tracking project timelines, and coordinating with cross-functional teams,
• Proficiency in working with APIs, handling authentication, and troubleshooting common API issues,
• Ability to work independently and proactively, with a can-do attitude,
• Good communication skills in English AND German,
• Currently living near Leiden, Netherlands, or Berlin, Germany.

Nice to have (but not essential)

• E-commerce / marketplace / logistics experience,
• Familiarity with ClickUp and Hubspot.

Why you'll love working here

• You'll be working in an open and collaborative company with +/-200 colleagues of over 40 different nationalities
• We offer a professional, yet informal work environment, where it's easy for you to try new things, share your ideas, and make an impact
• Work-life balance: we enable people to work in ways that suit their working style, which is why we offer flexible hours, hybrid-working, and the freedom to take workcations
• We have a continuous feedback culture to help you track your progress and facilitate your professional development
• Plenty of autonomy: we empower people to make independent decisions and take ownership of their work and projects
• We want to make sure everyone is supported mentally and emotionally which is why we provide free access to mental healthcare support
• You'll be granted equity benefits so that we can grow together

You've applied. What's next?

We want all of our candidates to enjoy a smooth and efficient experience with us which is why we aim to get back to you regarding your application within 2 business days. The first step is a screening call with a member of the recruitment team. This is followed by a video meeting with the Team Leads, and then a final meeting with another member of the team and the Department Head. Our interview process tends to take 3-4 weeks to complete

Diversity, Inclusion & Belonging

We are an equal opportunity employer which means that all hiring decisions are based on qualifications, merit and business needs. We are committed to shaping a recruitment process that provides everyone with an equal opportunity to get hired. We welcome individuals from all backgrounds including, but not limited to, age, gender identity or expression, sexual orientation, ethnicity, skin colour, marital status, religious beliefs, or physical or mental abilities.

At ChannelEngine, we believe that diversity enriches our work environment, sparks innovation, and drives success. We celebrate and value our differences and are dedicated to building a safe, inclusive, and respectful working environment where everyone feels empowered to be themselves.