Junior User Experience Designer

About Fairphone

Fairphone is more than just a company - we are a global leader in sustainable, modular electronics, on a mission to change the electronics industry from the inside out. Built on strong social and environmental values, we are a diverse and inclusive team from all walks of life creating market consumer electronics that make a real impact.
At Fairphone, you will find a supportive and safe space where everyone can be themselves, collaborate openly, and have the freedom to learn and grow - because that's how we innovate and drive change together 

So… are you a proactive, self-motivated team player who loves taking initiative and bringing positive energy? Do you thrive in a fast-moving start-up or scale-up environment? Are you a great communicator who values collaboration and embraces different perspectives? And most importantly, do you feel a strong connection to Fairphone's mission and values? If you're nodding along and thinking, "Yes, that's me", then check out our vacancy below 

Please know that we acknowledge that we are living in a time where the use of AI can bring many efficiencies and support. However, we want to know the real YOU. Please try to limit the use of AI tools to generate answers to the application; we value authenticity and encourage you to use your creativity 

• Location: Amsterdam (you should have the right to work in the Netherlands) 
• Hours: 40 hours per week
• Start: ASAP
• Contract duration: The 1st 12-month employment contract with the possibility of extension to permanent
• Deadline to apply:

Key Responsibilities & Objectives

Key Objectives
The core objectives for this role focus on leveraging design to improve the performance and quality of the Fairphone website experience:

• Increase Website Conversion Rates for all Fairphone's products 
• Improve Website CSAT Score by ensuring a seamless and positive user experience.
• Support Self Service 

Key Responsibilities

• Design and Prototype: Create wireframes, user flows, and low-fidelity prototypes for new and existing pages on (focusing on product display, marketing, and support pages).
• Design System Adherence: Ensure all designs align with the existing design system and brand guidelines.
• UX audit & Optimisation: Be proactive in reviewing new and existing designs (UX/UI) across the life website to identify user experience issues, accessibility gaps, and other areas for improvement.
• Team Collaboration: Actively participate in design critiques, sprint refinements, and work closely with the Product Owner and development team.
• Research Support: Support the UX Researcher and CRO Specialist in planning and executing usability tests, A/B tests, and gathering qualitative and quantitative user feedback.

What Fairphone can offer you?The opportunity to create an impact on the electronics industry around the world.A diverse work environment full of international, passionate, warm-hearted team members.25 paid holidays per year (based on a full-time contract) next to the other public holidays in the Netherlands. You'll also get a day off on your birthday Additionally, the longer you stay, the more holidays you get Daily, healthy lunch, organic FairChain coffee, and many more tasty things.You will join Fairphone's collective pension scheme, and we will contribute to building your pension.You will receive a MacBook, Fairbuds,  and a Fairphone as working devices.Hybrid working model - We are remote-friendly, and you can work up to 60% of your time per month from home or any other location you want. We also contribute up to €250 for your home office set-up.Public transport allowance – we fully cover your 2nd class commute from your home to the officeBike allowance – We support you with a bike purchase of up to €300, and you'll also have a yearly repair budget of up to €100 We also cover 23 cents per km for your biking distance from home to the office (or train station) and backGrow with us We encourage you to develop at Fairphone. That's why we'll support your career goals with coaching (Inuka), trainings, workshops, or courses that you can join with your development budget. Kitchen with beautiful views to the IJ waterfront.There's a gym and recreation and yoga rooms in the building where you can build healthy habits, stay active and have fun with your colleagues, as well as a subscription to our mental & physical well-being services (Inuka & Urban Sports)About your role

The Junior User Experience Designer plays a vital role in creating an intuitive, accessible, and engaging experience on Fairphone's direct sales channel: 

Working closely with the 'Lead Digital Product Designer', 'UX Researcher', 'CRO Specialist', 'Product Owner', and the wider multidisciplinary team, this role is centred on translating user needs and business goals into effective, user-centred UX design solutions. You will focus on optimising the customer journey across the supporting areas of the site, supporting our Lead Designer and directly impacting our Direct Sales, as well as contributing to our Service towards existing customers.

This is a great opportunity for an ambitious Junior designer to gain hands-on experience in a fast-paced e-commerce environment and contribute to a meaningful, mission-driven company.

Core ActivitiesYour Skills & Experience

• Design Tool Proficiency: Initial exposure to and the ability to learn UX design tools quickly (e.g., Figma design, Figma make).
• UX Fundamentals: Basic knowledge of and eagerness to apply user-centred design principles and methodologies.
• Research & Testing Support: Ability to assist in user research and usability testing activities, indicating an understanding of common user research tools (e.g., Hotjar, Baymard).
• Accessibility Awareness: Basic knowledge of accessibility standards and guidelines (e.g., WCAG).
• Communication & Collaboration: Strong communication skills and a willingness to work collaboratively within a dynamic, multidisciplinary team.
• Data-Driven Mindset: Exposure to data analytics tools (e.g., Google Analytics) and an interest in using data to inform design decisions.
• Agile Familiarity: Familiarity with Agile development methodologies (Scrum).
• Interest in AI automation: Familiarity with or curiosity about how AI tools can automate repetitive design tasks or personalise user experiences.

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