Digital Product Manager

Your Mission, Should You Choose to Accept It
As Digital Product Manager - Membership Experience at The Social Hub, you'll be at the forefront of shaping how members engage with our hybrid hospitality ecosystem with a sharp focus on our new Lifestyle Membership and its digital touchpoints (TSH app, community platform) and the way these connect seamlessly to our physical hubs. You'll help shape how students, hotel guests, extended-stay guests, co-workers, and lifestyle members move through our ecosystem, stitching together clicks and bricks so the experience feels like one story, not two channels. This is not a role in a large, well-structured product organization. You'll join a small, entrepreneurial team driving high-impact initiatives. What you design and deliver will scale across 21 hubs in 9 countries, shaping the experience of thousands of guests and members across Europe.

In Case You Don't Know Who We Are
Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.

When it comes to our Digital team: Small team, big impact. At TSH, everything you build can be rolled out across our international hubs, creating visible change at scale. We combine the creativity of a digital product culture with the reach of an international hospitality brand.

What You'll Do
As Digital Product Manager for Membership, you'll drive one of our most important guest-facing experiences. You'll own the roadmap, be in close collaboration with key business stakeholder and work day-to-day with the development team (engineering, UX, QA, business analyst). Your focus will be on creating exceptional experiences that make our members feel truly at home.

You will be responsible for:

• Product Strategy & Vision: Lead product development for Member Experience with an emphasis on the Lifestyle Membership's end-to-end journeys across app, community platform and in-hub touchpoints (e.g., access, check-in, events, F&B, coworking). Define and improve cross-channel journeys for multiple member types (hotel guests, students, extended stay, co-workers, lifestyle members), ensuring a consistent, measurable experience from onboarding to loyalty.
• Backlog & Execution Management: Translate business needs into actionable epics and user stories. And prioritize the product backlog alongside the Product Team.
• System Integration: Collaborate with technical teams to ensure seamless and scalable system integrations.

What You'll Bring

• Experience: 8+ years managing customer-facing digital products, ideally in membership, loyalty, or subscription-driven environments.
• Mindset: Comfortable in a dynamic, maturing environment where structures are still being built; you thrive in ambiguity and enjoy setting up processes as much as delivering products.
• Impact orientation: Ability to balance strategic vision with hands-on execution, making visible contributions in a lean team while thinking at global scale.
• Strong stakeholder management skills: You operate as a senior partner to our business teams, and you'll confidently engage with senior leadership on vision and strategy.
• Language: Fluent English (required).

What We Offer:

• The opportunity to be at the forefront of a global movement in hybrid hospitality and enterprise partnerships.
• A dynamic, international work environment in one of Europe's most exciting and innovative companies.
• The chance to build and shape The Social Hub's global business travel partnership strategy from the ground up.
• Career growth opportunities within a fast-scaling, purpose-driven company.
• Exclusive discounts on all TSH properties across Europe for you, your friends, and your family.
• We're not just another hotel - we're a game-changing innovator, challenging every convention and defining the future.
• The chance to learn and grow in your role with the potential for future growth.
• The opportunity to work for a Certified B Corp company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change
• A wonderful workplace - full of events, fun-loving colleagues, and of course all of the other amazing salary and benefit stuff.

A chance to shape the future of hybrid hospitality in a purpose-driven, international environment; collaboration with community partners as a Certified B Corp; and access to our vibrant hubs plus the kind, inclusive culture TSH is known for. Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are