Service Delivery Engineer

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

The Service Delivery Technician provides physical support of data centre equipment in a critical environment. This role has a high level of engagement with our customers, employees, and vendors at all levels and will perform requested installations and troubleshoot tasks.

IMDC is looking for team members who are open to learning and growing in a fast-paced and evolving environment. High-energy, organized, a strong sense of urgency and dedication to your team, our customers, and IMDC's vision is required to be a success in this role. This is a full-time shift position.

Your role in our mission:

• Provide smart hands support for any request requiring actions within the data centre space including server/network equipment racking, cabling and provide hands-on support for customer requests, on-the-job training will be provided.

• Monitor service management ticketing system for tasks as assigned throughout your daily shift. Tasks can include customer requests, escorting, troubleshooting tickets, material handling, inventory management, and customer hardware and cabling installations.

• Proactively support the safety of the environment & occupants and ensure all safety procedures are adhered to while performing work.

• Proactively identify issues and take the needed steps to resolve them.

• Shipping and receiving: inbound and outbound shipments, dock space management, package delivery, customer service and will assist with recycling efforts.

Valued skills and experience:

• 0-2 years experience in a customer service or data center environment preferred, but not required.

• Good communication skills in English.

• Multi tasking - we use several different systems to manage ticket queues. Work tasks can change throughout the day.

• Attention to detail - ability to understand and follow a documented process and Iron Mountain's safety code, role is very process driven.

• Organization & prioritization - following processes and managing your time with minimal supervision to get work done efficiently and on time.

• Dedication & desire to learn - we would like you to grow your career within Iron Mountain.

• Customer service mentality - we are customer focused.

• Ability to work independently as well as part of a team.

• Opportunities for overtime work will be available.

• Working hours are varied and working nights, weekends and public holidays will be required.

• The ability to obtain security clearance via government or other agency background check may be required for customer support.

Discover what awaits you:

• Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.

• Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.

• Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.

• Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.

• Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. Excellent remuneration with uncapped OTE, company car.

• Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.

• Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.

• Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come.

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