Site Lead/Facility Manager

Are you an enthusiastic people manager who enjoys working with the rest of the team to build future successes? Can you distinguish between main and side issues while always maintaining a human touch? Then this vacancy is for you CBRE GWS is looking for a driven Site Lead/ Operations Manager to lead our team at the EMEA Headquarters (EHQ) in Hilversum.

The CBRE team in Hilversum is experienced and knowledgeable. We are looking for someone who can connect our diverse team, further integrate it, and help it grow.

As Site Lead/ Operations Manager, you will have final responsibility for all facility (soft services) and technical (hard services) services, contract support, communication, additional work, and projects for our client at the EMEA Headquarters (EHQ) in Hilversum. A Campus location with multiple buildings owned by different Land Lords and managed by different Property Management companies. You will be supported in this by the managers of each department and a financial director who oversees the entire EMEA budget.

As Site Lead, your areas of focus are as follows:

Safety & Integrity
You are ultimately responsible for ensuring a healthy and safe working environment. In doing so, you ensure the correct implementation of the QHSE and Integrity guidelines of both the client and CBRE. This includes:

• Ensuring safety plans are in place,
• Monitoring the correct procedures on a daily basis, including in the event of incidents,
• Ensuring team members receive the appropriate training,
• Promoting the right business conduct and communication values ('lead by example').

Financial Management
As Site Lead, you are responsible for the budget for the EHQ location. To this end, you monitor financial progress and strive for maximum profitability. You are supported in this by the Financial Director. Your responsibilities include:

• Managing cost control,
• Delivering savings initiatives,
• Delivering a cost-effective MJOP for all assets,
• Providing input for financial planning and KPI reports (both for the client and CBRE)
• Engaging in commercial negotiations where necessary.

Stakeholder Management & Customer Satisfaction
In this position, you will be responsible for overall customer satisfaction and the continuous development of the partnership with the customer. This includes:

• Actively informing the customer about general progress, KPIs, SLAs, the status of assets, etc.,
• Acting as a line of communication between the team and the customer and vice versa.
• Actively responding to changing needs, situations, and/or problems.
• But also maintaining contact with the property management/owners of the various buildings in which the customer is housed.

Supply Chain
In Hilversum, we work with suppliers for specific service lines for which you, as Site Lead/ Operations Manager, are indirectly responsible. Your role is to manage the output of outsourced services in accordance with the contract terms and conditions and the relevant KPIs, to manage the performance of the suppliers, and to monitor compliance with QHSE and integrity guidelines. You will also work closely with colleagues from Supply Chain Solutions to maximize the use of our preferred suppliers.

People Management
As Site Lead, you will play an important role in the continuous development, training, and coaching of your team, including both direct and indirect reports. In total, you will manage four direct reports, with the projects department falling under your responsibility but managed functionally. Your responsibilities will include:

• Making decisions regarding promotions, training, additional recruitment, etc.
• Encouraging talent development,
• Conducting assessment and performance reviews and setting objectives,
• Developing an "ownership" mentality and integral cooperation,
• Organizing and holding team meetings and one-on-one meetings with your leaders.

Personal profile

• Self-motivation and pride in your work encourage you to perform effectively and to a high standard, even in times of change.
• You contribute to the positive image, atmosphere, and success of CBRE/ client.
• You see opportunities to improve processes and inspire other team members with a proactive mindset.
• As Site Lead/ Operations Manager, you are an expert in the field of service provision and ensure budget compliance (Capex & Opex).
• You value feedback, give it regularly and honestly, and encourage the team to do the same.
• You achieve success as a team and not as an individual, and you know how to distinguish between the two.

What do you bring to the table?

• Bachelor's degree (or equivalent) and at least 8 years of relevant experience in a managerial role within facility management, property-/ real estate management, hotel management, or a similar environment.
• Knowledge: Extensive knowledge of integrated facility-/ real estate services and the associated processes.
• Skills: Strong leadership qualities, excellent communication skills, persuasiveness, and the ability to navigate a complex stakeholder environment.
• Entrepreneurship: Results-oriented and proactive attitude with a focus on customer satisfaction and business development.
• Languages: Fluent in Dutch and English, both spoken and written.

This is what we have to offer you

• Salary up to €105,000 gross per year, including vacation pay, and room for future growth.
• Additional, attractive bonus scheme.
• Laptop and phone.
• Fixed pension scheme and optional collective health and home insurance.
• 8.33% vacation pay, 25 fixed vacation days, up to 10 vacation days to purchase, and a bonus for 1 year without sick leave
• 12 ADV days per year
• Development opportunities through the GWS Academy or external trainers.

Please apply with your CV in English and a cover letter where you motivate your interest for this position.

About CBRE Global Workplace Solutions
CBRE Global Workplace Solutions is the global market leader in integrated technical, facility, real estate, and project management. We enable our clients' real estate portfolios and employees to excel. We believe that creating an optimal workplace adds value, such as higher productivity and healthier employees. With a background in engineering, facility management, real estate, or project management, you will naturally find an inspiring work environment at Global Workplace Solutions, where you can work at the highest level with large national and international clients.

At CBRE GWS, we strive for an inclusive work culture. We believe that diversity and equality within our teams lead to higher productivity. This is reflected in our RISE values: Respect, Integrity, Service, and Excellence, which are at the core of everything we do. These values form the basis of our commitment to creating an environment where everyone feels respected and valued, where integrity is paramount, and where service orientation and excellence are encouraged. At CBRE, all individuals are given equal opportunities to grow and contribute to our success. Our commitment to inclusion and diversity is not only a social responsibility, but also a strategic choice that strengthens and grows our organization.

Are you the Site Lead/ Operations Manager we are looking for?
We would like to receive your resume and cover letter. Please respond via the apply button. Do you have any additional questions? Please contact Tommy van Thienen at

In your cover letter, please describe your personal leadership style and why you think it fits within CBRE and our international client.