Enterprise Customer Success Manager

About Us
STAEDEAN is a leading global SaaS provider for Microsoft Dynamics 365 business applications. We enable companies to grow successfully by transforming their business operations with our embedded solutions for Microsoft Dynamics 365. Dedicated to innovation, we deliver industry-specific ERP capabilities within the Microsoft ecosystem, specializing in the Data and manufacturing and then the other pillars. Our solutions address complex challenges and provide the functionality customers need to operate efficiently and scale with confidence.

Why Work for Us
As Enterprise Customer Success Manager at STAEDEAN, you will be at the forefront of driving customer satisfaction, product adoption, and long-term value realization. You will manage the customer journey from onboarding to renewal, ensuring alignment with their goals and maximizing the value of our solutions. You are fully responsible for Net Revenue Retention of your portfolio, including upsell and cross-sell opportunities. You will work closely with internal teams, advocate for customer needs, and drive continuous improvement.

Your Responsibilities

• Guide customers through onboarding, adoption, and ongoing lifecycle activities.
• Conduct check-ins and Impact Reviews, creating and executing joint success plans.
• Monitor customer health, address risks early, and drive retention and satisfaction.
• Identify and execute upsell and cross-sell opportunities that support account growth and NRR targets.
• Manage contract renewals, amendments, and compliance-related changes.
• Support product advocacy by driving case studies, referrals, and customer references.
• Maintain accurate HubSpot reporting, forecasting, portfolio reviews, and CRM hygiene.
• Capture and share customer insights with the rest of our organization (Voice of the customer)
• Participate in events such as roundtables, webinars, partner days, training sessions, and trade shows.
• Contribute to our continuous customer lifecycle processes, CSM workflows, and OKR initiatives (senior CSMs may own specific areas).

Eligibility / Qualifications

• Bachelor's degree or equivalent practical experience.
• Minimum 3–5 years of experience in Customer Success or Account Management, preferably in a SaaS or technology-driven environment.
• Proven experience managing Enterprise customers globally, reducing churn, driving upselling &cross selling improving product adoption, and conducting QBRs/Impact review.
• Strong communication, stakeholder management, and cross-functional collaboration skills.
• Analytical, proactive, and skilled at resolving customer challenges and mitigating risks.
• Growth-oriented mindset with experience in software/ISV environments and process improvement using modern tools, including AI.
• Affinity with and/or understanding of ERPs like Microsoft Dynamics.
• Fluency in Dutch with strong proficiency in English

Why Join STAEDEAN
While we focus on delivering top-quality ERP solutions, we equally invest in our people. At STAEDEAN, our people-first philosophy drives an environment that fosters innovation, well-being, and a strong sense of community. On the job, you will have ample opportunities to learn, grow, and continuously enhance your skills. Our inclusive culture recognizes the uniqueness of every individual, offering flexibility to work in the way that suits you best—unlocking creativity, problem-solving, and sustainable results that wouldn't otherwise be possible.

• People-Oriented Culture: Informal, inclusive environment where every voice matters.
• Hybrid Workplace: Flexible arrangements to support work-life balance and productivity.
• Wellbeing Support: Free, unlimited mental health support through OpenUp.
• Career Growth & L&D: Competitive salary with opportunities for advancement, supported by learning and development programs.
• Diversity: International, culturally diverse environment with colleagues, clients, and partners from various countries.
• Comprehensive Benefits: STAEDEAN-standard benefits including bonuses, insurance, pension, generous vacation, wellness initiatives, and professional development opportunities.

Excited about driving customer success? Apply to STAEDEAN as a Customer Success Manager and take your career to the next level