Customer Operations Coordinator – German Speaker

4 dagen geleden

Amsterdam, Noord-Holland, Nederland Packsize NL B.V. Voltijd

Job Description:

About Packsize

Packsize has recently moved its European headquarters to Amsterdam, marking an exciting new chapter in the history of Packsize Europe We are an automation company that enables more efficient and sustainable packaging process flows from packing to unboxing. We're propelling our customers and the industry forward, always looking to innovate and improve. Because, to us, packaging is about much more than a box, it's about delivering what's right, for our customers, for their customers and our planet.

About the Role

We're looking for a passionate, detail-oriented Customer Operation Coordinator to join our Customer Operations Team. This role is essential in ensuring an exceptional customer experience, from purchase order to final delivery. You'll focus on customer service, order processing, and fulfillment, acting as the liaison between internal teams, customers, vendors, and logistics partners.

What You'll Do

  • Deliver outstanding customer service by responding to inquiries, resolving issues, and ensuring a seamless order-to-delivery experience
  • Process sales orders and monitor each stage of fulfillment, ensuring on-time, accurate delivery
  • Collaborate with vendors and third-party suppliers, managing order confirmations, delays, expedited shipping, and quality concerns
  • Track and manage shipments using various logistics methods (parcel, LTL/FTL, containers)
  • Monitor inventory and understand warehouse management concepts to ensure service level targets are met
  • Troubleshoot and resolve customer and logistics-related challenges quickly and professionally

What you'll bring

  • 2+ years of experience in a customer service role within the logistics, supply chain, or related industry
  • Fluent in German and English, both written and spoken
  • Experience working in an international, multicultural environment
  • Strong communication, organization, and problem-solving skills
  • Ability to work in a fast-paced team environment and manage multiple priorities
  • Proficiency in Microsoft Office and Google Suite
  • Familiarity with ERP (SAP) or CRM tools (Salesforce)
  • Experience using a ticket system – FreshService/FreshDesk
  • Bachelor's degree preferred or equivalent experience

Nice to have

  • Ability to other European languages
  • Experience with systems like SAP, Salesforce, or BluJay
  • Advanced Excel skills (pivot tables, lookups, macros)
  • Background in packaging, manufacturing, or transportation logistics

Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran's status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities.

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