Service assistant

For the European Medicines Agency (EMA) we are looking for a Service Assistant in the Digital Workplace department

What are you going to do?

Role summary:

We are looking for a resourceful and innovation-driven service assistant to support with the implementation of Microsoft end-point management and security platform features in EMA based on MS Intune and MS Defender platforms.

The role includes analysis, implementation, testing and documentation tasks and the person will be working in an exciting multi-vendor landscape co-creating value with EMA colleagues and external partners.

Standard role duties & responsibilities

• Contribute to the development of the agency's delivery methodology and continuous improvement;
• Provide technical support to the Project Management Specialist / Programme Manager in project/programme planning, progress monitoring and management reporting;
• Support the business design and process improvement within the related area;
• Support, organise and coordinate the project team to deliver project objectives within time, resource and budget constraints;
• Provide support to the Project Management Specialist / Programme Manager in monitoring the project budget and ensures resource plans and forecasts are continually kept up to date and accurate;
• Organise meetings with relevant operational teams including agendas, meeting logistics, summary and minutes;
• Coordinate, record and ensure quality compliance and plan for maintenance and end user support;
• Assist in the monitoring of the formal acceptance on the delivery of the service and its deliverables, in conformance with the provisions of the delivery contract.
• Assist the Project Management Specialist / Programme Manager in preparing project board / steering group level communication for project governance;
• Draft and format various documents as required in accordance with EMA style guide principles and using pre-defined Agency templates, as appropriate.

Role specific duties & responsibilities

• Support with the execution of analysis, configuration, testing and documentation activities;
• Collaborate in a multi-vendor environment.

What do we offer?

A fulltime (40 hours per week), temporary job from until assignment extention is possible)

Salary range:

• €3.759,07 gross/month (≥5 years of experience)
• €4.253,15 gross/month (5–15 years of experience)
• €4.812,16 gross/month (15+ years of experience)

This job is interesting and challenging work that brings value to European citizens, in a diverse and stimulating working environment.

Where will you work?

The European Medicines Agency (EMA) is a decentralised agency of the European Union responsible for the scientific evaluation, supervision, and safety monitoring of medicines developed by pharmaceutical companies for use in the EU. The agency is located in Amsterdam, Netherlands and employs over 900 people from across the EU. EMA's mission is to protect public health by ensuring that all medicines available in the EU are safe, effective, and of high quality.

What do we ask?

Education:

• A level of post-secondary education attested by a diploma, or a level of secondary education attested by a diploma giving access to post-secondary education, and appropriate professional experience of at least three years.

Experience:

• Up to 6 years of relevant professional experience;
• In coordinating and organising projects and / or initiatives;
• In dealing with internal and external stakeholders.
• With End-Point (laptop, smartphone) management, provisioning and security
• With MS Intune and Defender platforms.

Skills & Knowledge:

• Knowledge and practice of frameworks (at least one year)
• Knowledge regarding cybersecurity concepts

Are you interested?

Got excited? Apply untill the 20th of November, 2025, by leaving your details on our website via the application button