Field Service Engineer-full time in the Netherlands

15 uur geleden

Arnhem, Gelderland, Nederland Ananda Voltijd

We're looking for someone who hold a long time work permission in the Netherlands and can speak English and Chinese .

Tasks

  • Provide certain support for certain issues to customer online or offline.

  • Respond quickly (normally within 24h) and follow customers' issues or complaints, and visit customer if need.

  • Following RMA in CRM and record the returns to customer in on-line list.

  • Service Planning for next week, need plan for more visiting to customer side for service.

  • Weekly meeting to review about issues and RMA following within team and cooperation.

  • One basic Monthly report about the main work.

  • Need to follow the related task list of call center project by time line.

  • Normal customer visiting and good communication.

  • Certain feedback or analysis report.

  • Keep good communication and relationship with customers for customer satisfaction.

  • Make some certain training for customers about products or Ananda link.

  • Service process review together to make more efficient.

  • Support visiting customers for some certain other support, like supporting business.

Requirements

  • Experience in assembling or repairing industrial products and equipment.

  • 2+ years experiences related working experience.PCBA welding experience and skill is preferred.

  • Minimum secondary level of education.

  • English and Chinese as working language.

  • good communication.

  • Good knowledge of MS Office and any ERP System.

Benefits

1.Join a global leader in e-bike motor systems, as a Service Technician in France. You'll play a key role in ensuring top-notch service, analyzing and solving technical issues, and supporting our partners.

2.good salary and benefits

Join Ananda B.V. as a Field Service Engineer and drive innovation in eDrive solutions. Elevate your career in a dynamic environment focused on cutting-edge mobility technology.

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