System Product Engineer

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

 

Supermicro is seeking an experienced Product Engineer to support Custom Build / 4Way / 8Way product lines for storage PCBAs products with strong background in manufacturing and testing. Ideal candidate should have in-depth knowledge on testing, manufacturing, quality control and improvement on PCBA products, he/she will also work with cross-functional teams to perform new product validation and debug hardware issues. Solid Knowledge and experience on storage server and system, x86 architecture, storage devices like HDD, SSD, NVMe is strongly desirable.

Includes the following essential duties and responsibilities (other duties may also be assigned):

• Work collaboratively with production engineers, quality engineers, contract manufacturers, production line, and development team to improve the quality of storage PCBA products
• Work with development team to support production line for new product testing setup
• Work with production line and engineering team to resolve issues in daily production -- identify root cause and improve quality
• Work with product managers to enable new products launch successfully
• Perform high level customer technical support as well as provide training to lower level technical supporting personnel
• Conducting tests and twisting test parameters for product benchmark and enhance system performance
• Collaborating across functions including engineering, purchasing, and production
• Leverage strong technical background to create technical product requirements for cloud/data center infrastructure solutions, based on customer requirements, industry trends and business.
• Engage with customers at various levels including senior executives, engineering, and product marketing to convey our capabilities and vision, and understand their challenges and requirements
• Escalate critical issues to high level management and vendors for solution as needed
• Provide product trainings to internal teams, sales teams and customers
• Provide 3rd level customer support to both internal and external as needed

• Bachelor or Master's degree in Computer Science, Electrical Engineering, or Computer Engineering is desirable
• Minimum of 3 years engineering experience in PCBA test and manufacturing field is desirable
• Expert knowledge in server hardware is mandatory
• Familiar with PCBA manufacturing processes and testing methodology
• Understanding of DFM, DFT, DFA, and DFX methodology is a must
• In-depth Knowledge of Windows, Linux, Networking and Storage
• Solid experiences in server and storage system architecture and relevant computer peripherals will be a plus
• Knowledge of current IT solutions specifically in the server business industry
• Strong analytical and problem solving skills, able to work in a self-directed environment
• Excellent capacity to learn and gain skills on new topic fast.
• Communication and presentation skill in English is a must, able to communicate effectively with customers to promote, answer questions, and receive feedback.
• Dutch and/or Mandarin is a plus

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Able to sit for long periods of time.
• Able to input data into a computer and work with a computer screen for long periods of time.
• Occasional bending and standing.
• Standing, walking, sitting, talking/listening, crouching or crawling, reaching with hands and arms.
• Lift, carry, push and pull up to 15 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:

• Office environment shared with other staff members.
• Wet humid conditions, extreme heat or cold (weather), outdoor weather conditions.

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.