Lead Credit Controller

Let's talk about the role:

As Lead Credit Control Manager within the local Finance team in the Netherlands, you will be responsible for leading, supporting, and supervising credit control activities. This includes managing day-to-day operations, reporting, process improvements, and playing a key role in integration activities following a recent merger.You will oversee a team dedicated to the efficient collection of premiums and processing of claims payments, ensuring strong financial controls and proactive stakeholder collaboration. Your role will directly support the broader goal of minimising credit risk, improving operational efficiency, and maintaining high-quality financial service delivery across the business.

On a day-to-day basis you will:

• Lead and oversee day-to-day credit control operations and ledger management.
• Ensure timely and accurate collection of premiums and processing of claims payments.
• Prepare and review regular reports on debt levels, unallocated cash, and trends.
• Maintain and update internal procedures and ensure compliance with controls (ICF/J-SOX).
• Drive process improvements and efficiency initiatives, including merger integration.
• Coordinate with internal teams (claims, policy admin, finance, IT) and external stakeholders (brokers, clients).Support month-end close activities, reconciliations, and substantiation files.
• Identify and manage credit control risks, escalating issues where necessary.
• Lead and support internal and external audit processes.
• Promote a strong control environment and a culture of continuous improvement.
• Perform quality checks to ensure accurate and reliable financial data is produced.
• Support calculation and tracking of bad debt provisions and litigation-related items.
• Ensure timely processing and matching of incoming payments in bank statements.
• Monitor and report on items under review or backlog, driving resolution where needed.
• Contribute to cross-functional projects and transformation initiatives across finance.

Who are we looking for?

• Bachelor's degree in Finance, Accounting, or a related field.
• Solid experience in credit control within financial services; insurance background preferred.
• Strong understanding of accounting principles, controls, and financial operations.
• Skilled in Excel and able to analyse complex financial data effectively.
• Excellent communication and interpersonal skills; comfortable working across teams.
• Proactive, solution-oriented mindset with strong organisational skills.
• Demonstrated ability to lead or mentor team members.
• Comfortable working in an international environment with English as the business language.
• Familiarity with audit processes, financial control frameworks, and regulatory requirements.
• High attention to detail and ability to work under pressure during peak periods.

What could you expect from us?

• Continuous learning and development opportunities
• A great team and supportive colleagues
• A flexible working environment
• Working in a dynamic, growing, and international company
• A role with a strong focus on entrepreneurship, initiative, and personal development

About us

In an uncertain world, we believe trust is built through consistency, care, and genuine collaboration. At MSIG Europe, we take the time to understand our clients' needs and shape pragmatic solutions that truly protect their business. Guided by a people-first vision rooted in our Japanese heritage, we're here to build lasting relationships — grounded in trust, every day.

MSIG Europe is part of the top 10 global insurance provider MS&AD and has a long-standing legacy of providing insurance solutions to companies of all sizes around the world. We understand and calculate risks to protect businesses and help mitigate the inevitable and varied challenges.

Headquartered in Brussels, Belgium, MSIG Europe operates from Belgium, France, Germany, Italy, the Netherlands, Slovakia, Spain and the UK. Our Japanese heritage defines our guiding principles of respect, trust and care, and ensures the backbone of a strong global network.