Sportsbook CRM Manager

1 week geleden

Amsterdam, Noord-Holland, Nederland Gamdom Voltijd

We are seeking a Sportsbook CRM Manager to oversee customer relationship management operations for our global sportsbook. This role is highly operational and dynamic, requiring close collaboration with trading, marketing, customer support, affiliates, and external CRM providers. The successful candidate will manage campaigns, monitor performance, track bonus budgets, and ensure seamless delivery of sportsbook promotions and content.

This is a remote position with flexible shift options, but also requires availability to assist as needed (16/7 coverage).

Key Responsibilities:

CRM & Campaign Management:

  • Segment databases according to trading profiles.
  • Manage VAIX templates.
  • Execute and optimize campaigns via SendGrid / Mailgun.
  • Draft campaign Terms & Conditions.
  • Manage promotions, tournaments, and free bets.


Content & Communication:

  • Update Gamdom CMS daily.
  • Upload site banners and request new assets weekly.
  • Maintain and update the monthly sports calendar.
  • Support social media and affiliate teams with requests.


Monitoring & Reporting:

  • Track and prevent bonus abuse.
  • Report weekly on campaign performance.
  • Monitor budget spend vs. monthly forecasts.
  • Liaise with 3rd-party CRM providers and act as internal stakeholder for CS queries.


Trading & Market Awareness:

  • Support trading analysis and player profiling.
  • Compare competitor offers for promotional benchmarking.
  • Flag VIP opportunities and suspicious player behavior.


Example Shift Routine:

  • Review previous day's activity for outliers and suspicious bonus behavior.
  • Activate relevant mailing campaigns and upload banners/content.
  • Request new assets based on upcoming events.
  • Monitor promotion performance and align costs with budget forecasts.
  • Track bonus usage and prevent double allocations.
  • Support CS with bonus/promo queries.
  • Coordinate with trading analysts and VIP management.


Requirements

  • Previous experience in sportsbook CRM, trading, or related field (trading experience is a plus).
  • Strong understanding of sportsbook operations; esports knowledge is a plus.
  • Experience with CRM tools, campaign management platforms (SendGrid, Mailgun), and CMS.
  • Excellent organizational skills and attention to detail.
  • Strong analytical mindset with ability to track performance and budgets.
  • Ability to work independently in a remote, fast-paced environment.
  • Flexibility to cover shifts (9–5 CET or 3–11 CET daily) and remain available when needed (16/7 coverage).


Perks at Gamdom:

  • Fully remote - work from anywhere in the world
  • Flexible schedule
  • 30 days of paid time off
  • Equipment allowance

  • CRM Manager

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland BlueThrone Voltijd € 60.000 - € 120.000 per jaar

    CRM Manager at BluethroneIf you're looking for a fully remote role where data meets creativity - and where your words turn into real business impact - this one's for you Bluethrone is an exciting, 100% "work from anywhere" technology company.We've built a world-class platform powered by a technology engine that enables us to acquire, optimize, and scale...

  • Senior Manager CRM Operations

    4 dagen geleden

    Amsterdam, Noord-Holland, Nederland PVH Corp. Voltijd

    About UsWe are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good,...

  • Senior CRM Manager

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Just Eat Takeaway Voltijd

    Location: Hybrid- 3 days a week from our Amsterdam office & 2 days working from homeClosing Date: 01/12/25Ready for a challenge?Then Just Eat might be the place for you. We're a leading global online delivery platform, and our vision is to empower everyday convenience.Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our...

  • Senior CRM Manager

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Takeaway Voltijd

    Location: Hybrid- 3 days a week from our Amsterdam office & 2 days working from homeClosing Date: 01/12/25Ready for a challenge? Then Just Eat might be the place for you. We're a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries,...

  • Senior CRM Lifecycle Manager

    5 uur geleden

    Amsterdam, Noord-Holland, Nederland Just Eat Takeaway Voltijd

    Location: Hybrid- 3 days a week from our Amsterdam office & 2 days working from homeReady for a challenge?Then Just Eat might be the place for you. We're a leading global online delivery platform, and our vision is to empower everyday convenience.Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects...

  • CRM Investment Analyst

    2 dagen geleden

    Amsterdam, Noord-Holland, Nederland EIT RawMaterials Voltijd

    Company DescriptionAbout EIT RawMaterialsAs the world moves towards a greener future, the demand for raw materials—minerals and metals—is set to increase immensely over the next three decades. Europe faces a critical challenge in securing a stable supply of these essential resources, and this is where EIT RawMaterials steps in.EIT RawMaterials is at the...

  • CRM Internship

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Cartier Voltijd € 24.000 - € 36.000 per jaar

    Cartier Benelux & Nordics is looking for a CRM Intern to join the Client team in Amsterdam. Within the Client team, and as part of the Commercial department, you will be supporting the CRM Project Manager with the coordination and execution of CRM initiatives and projects across the Maison's network in 7 countries (the Netherlands, Belgium, Luxembourg,...

  • CRM Business Change Lead

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Eswelt Voltijd

    Interim CRM Business Change LeadLocation:Amsterdam (3-4 days on-site per week)Start date:5 JanuaryDuration:2-3 months (extension possible)Hours:32-40 per week (40 preferred)Language:English (Dutch is a plus)Important NoteThis isnota Project Manager role.Not a CRM implementation PM, not a delivery role, not a configurator.Specific CRM product experience...

  • Junior CRM Engineer

    4 uur geleden

    Amsterdam, Noord-Holland, Nederland Awin Voltijd

    Purpose of PositionYour location: Any country where Awin has an office. You will be able to work from home most of the time if you are based in one of these countries.As a Junior CRM Engineer you will be part of the project team involved in the implementation of Salesforce new features (primarily Service Cloud and potentially Sales Cloud) at Awin. You will...

  • CRM Lifecycle Specialist

    9 uur geleden

    Amsterdam, Noord-Holland, Nederland The Social Hub (B Corp™) Voltijd

    Your Mission, Should You Choose to Accept ItYou're the kind of marketer who sees a customer journey not as a funnel, but as a story. You're ready to make every chapter count. As our CRM Lifecycle Specialist, you'll shape how people connect with The Social Hub from their first "hello" to their next stay, study session, or rooftop drink. You'll craft smart,...