Field Technician

2 weken geleden

Remote Amsterdam North Holland NL DroneShield Voltijd € 40.000 - € 80.000 per jaar

About the role

DroneShield is expanding in response to increased customer traction around the globe. As part of this growth, we are seeking a Field Technician to join the European Operations Team. This role is customer-facing and critical to ensuring the successful delivery, installation, and ongoing support of our Counter-UAS (C-UAS) systems across the region.

The Field Technician will split responsibilities between field activities (installation, maintenance, customer support) and quality assurance of demonstration and loan stock (equipment inspections, light RMA handling, and readiness checks). This role will suit someone with technical aptitude, attention to detail, and the ability to deliver under tight timelines in customer-facing and operational environments.

Responsibilities, Duties and Expectations 

  • System Deployment & Installation 
    • Support to the preparation, configuration, and installation of DroneShield products and integrated systems at customer sites. 
    • Conduct site surveys and support system integration activities. 
  • Maintenance & Support 
    • Perform preventative and corrective maintenance on deployed systems. 
    • Troubleshoot hardware/software issues and escalate to engineering teams when required. 
    • Ensure spares and tooling are available to support field operations. 
  • Demo Stock Quality Assurance & RMA Management 
    • Inspect, test, and maintain demonstration, trial, and loan equipment to ensure operational readiness. 
    • Perform light RMA activities such as fault isolation, replacement of field-replaceable units, and coordination of returns for deeper repair. 
    • Document QA checks and maintain accurate records of demo stock condition, usage, and serviceability. 
    • Support continuous improvement feedback loops with the Quality and Engineering teams. 
    • Coordinate and execute Inventory handling and movements around EU 
  • Customer Engagement 
    • Act as a technical point of contact during installations, site visits, and service activities. 
    • Support demonstrations, training events, and field trials as part of the delivery team. 
    • Capture and relay customer technical feedback for continuous product improvement. 

Qualifications, Experience and Skills 

  • Essential: 
    • Background in electronics, IT systems, telecommunications, or defence technology. 
    • Practical hands-on skills in installation, troubleshooting, and maintenance. 
    • Experience in equipment inspection, quality checks, or light repair activities. 
    • Strong communication and interpersonal skills, comfortable working directly with customers. 
    • Ability to work autonomously in the field, including remote or austere environments. 
    • Flexibility to travel extensively across Europe and internationally. 
  • Desirable: 
    • Experience in defence, aerospace, or security systems. 
    • Familiarity with RF systems, sensors, or networked technologies. 
    • Previous exposure to customer demonstrations, trials, or training delivery. 
    • Multi-lingual skills (advantage in EU region). 

Note for recruitment agencies: We do not accept unsolicited candidates from external recruiters unless specifically instructed.

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