Applications Support Engineer

About ITT:

ITT is a leading manufacturer of critical components for harsh environments that serves fast-growing end markets in flow, aerospace and defense, energy and transportation. Building on our heritage of innovation, we partner with our customers to deliver solutions to the key industries that underpin our modern way of life.
Headquartered in Stamford, CT, we have more than 11,700 employees globally with operations in ~40 countries and sales in more than 125. At our core is our engineering DNA, with 1,280+ engineers, 1,700+ active global patents and ~51 manufacturing locations.

Our businesses are organized in three distinct segments, each based around our core engineering DNA: 

Industrial Process: A global leader in centrifugal and twin-screw pumps and engineered valves for chemical, energy, mining, and industrial applications. Our leading brands include the iconic Goulds Pumps (with more than 175 years of history), Bornemann, Habonim, Engineered Valves, Rheinhütte Pumpen and Svanehøj. 

Motion Technologies: A global leader in brake pads (ICE and electrified brake pads) and shock absorbers (energy absorption solutions) for transportation applications. Our leading brands include Friction Technologies, KONI and Axtone.

Connect and Control Technologies: A leader in critical applications for the aerospace, defense and industrial markets, including harsh environment connectors and control components. Our leading brands include ITT Cannon, Enidine, Aerospace Controls and kSARIA. 

About KONI and Enidine

KONI, a global leader in shock absorber and energy absorption technology, delivers high-performance solutions across transportation, industrial, and defense sectors. With a legacy of innovation and precision engineering, KONI supports critical applications in aerospace, defense, rail, and automotive industries. Enidine, is a premier supplier of engineered mechanical shock absorbers, vibration isolation products, noise attenuation products as well as  products for motion control applications.

We are seeking a highly motivated and technically skilled Applications Support Engineer to provide expert-level support for both Enidine's and KONI's energy absorption and shock absorber products. This role will focus on applications in aerospace, defense, and industrial markets supporting customers with product selection, integration, troubleshooting, and lifecycle support. The ideal candidate will have a strong mechanical or aerospace engineering background and experience with energy absorption products, systems, and technologies preferred.

Key Responsibilities:

• Serve as the primary technical liaison between outside customers and ITT internal sales and engineering teams.
• Provide application engineering support for energy absorption and vibration isolation products, including wire rope isolators, HERMs, shock absorbers, rate controls, and custom dampers.
• Analyze customer requirements and recommend products and sizing solutions.
• Prepare and deliver technical presentations, as needed, that explain our products and solutions.
• Confer with customers and customer's engineers to assess their equipment shock and vibration needs and suggest ITT products to solve their application problems.
• Support the design and integration of products into customer's aerospace and defense systems.
• Assist in the preparation of technical proposals, datasheets, and compliance documentation (e.g., MIL-STD, AS9100).
• Support failure analysis and root cause investigations for returned or underperforming products as needed.
• Collaborate with R&D and manufacturing teams to support product customization and continuous improvement.
• Provide on-site or remote technical support and training to customers and partners, if required.
• Maintain up-to-date knowledge of industry standards, competitor products, and emerging technologies.
• Document account activities, generate reports and keep records of business and application transactions with customers.

Qualifications:

• Bachelor's degree in Mechanical Engineering, Aerospace Engineering, or a related field.
• 3+ years of experience in applications engineering or technical support, preferably in aerospace or defense sectors.
• Familiarity with energy absorption technologies, hydraulic/pneumatic systems, and vibration isolation preferred.
• Experience with CAD software (e.g., SolidWorks, AutoCAD) and FEA tools is a plus.
• Strong understanding of aerospace and defense standards and documentation practices.
• English fluency, German or French beneficial. 
• Excellent communication and problem-solving skills.
• Ability to travel to customer sites and industry events as required.
• Expected international travel for the role is 10-20%.

Preferred Experience:

• Knowledge of ITT Enidine and Koni or similar product lines.
• Experience working with OEMs, Tier 1 suppliers, or defense contractors.
• Familiarity with export control regulations (e.g., ITAR, EAR).

Why Join ITT?

• Work on cutting-edge technologies in critical industries.
• Be part of a collaborative and innovative engineering team.
• Competitive salary, benefits, and opportunities for professional growth.